This article discusses how to effectively log a ticket with customer care for the fastest possible resolution.
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If you run into an issue and are a Customer Support Delegate, you can create a ticket with Customer Care. The following guide outlines each field and the most effective way to structure your issue to reach a timely resolution.
The subject explains what is happening in a single phrase. Effective examples:
Elaboration on what is happening and the circumstances that surround the error/question. Effective examples include:
Steps to recreate
A list of exact steps an Adobe representative can take to clearly see the undesired behavior reported. Be sure to include user-specific details, such as project names and date ranges used. The following is a well-written example:
Priority dictates how urgent the issue is for your organization. All tickets created via this portal are handled as a P3 by default. If you require more urgent attention to the issue, call Customer Care directly and reference the ticket after submitting it.