Getting AEM log files quickly for users who don’t have access to the file system

Description

Issue

You need AEM log files to troubleshoot an issue, but do not have the necessary permission to access the log files directly.


Environment


Adobe Experience Manager

Resolution

Steps to Resolve

AEM provides 2 ways to access the logs without the need of special rights. You only need to have access rights to the AEM Web Console or the administrative tools section of AEM. Here a the 2 options:

AEM Web Console Log Files Page

Browse/export them directly from the AEM Web Console Log Files page: http://localhost:4502/system/console/status-slinglogs

The page displays each AEM log files one after the other as text.

You can download the log files using one of the 4 download buttons displayed on the top-right.

  • Download As Text = a single .txt file containing all the logs
  • Download As Zip =  a zip file containing all the logs in seperate files
  • Download Full Text = a single .txt file containing all the logs + all the configurations and status available in the Web Console
  • Download Full Zip = a zip file containing all the logs + all the configurations and status available in the Web Console in separate file

System Diagnosis Page

Download a system status ZIP export from the system diagnosis page: http://localhost:4502/libs/granite/operations/content/diagnosis.html (select “Download Status ZIP”)

The ZIP downloaded will contain many configuration and status files including a folder with all the log files of AEM.

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