Getting AEM log files quickly for users without access to file system

Last update: 2023-11-21

If the user wants to access log files in Adobe Experience Manager, they will require access rights to the AEM Web Console. This article mentions two ways to gain access to log files.

Description

Environment

Adobe Experience Manager (AEM)

Issue/Symptoms

User needs AEM log files to troubleshoot an issue, but does not have the necessary permission to access the log files directly.

Resolution

Steps to Resolve

AEM provides two ways to access the logs without the need for special rights. User only needs to have access rights to the AEM Web Console or the administrative tools section of AEM. Here are the two options:

A. AEM Web Console Log Files Page

Browse/export them directly from the AEM Web Console Log Files page: https://localhost:4502/system/console/status-slinglogs

The page displays each AEM log files one after the other as text.

You can download the log files using one of the 4 download buttons displayed on the top-right.

  • Download as Text = a single .txt file containing all the logs
  • Download as Zip = a zip file containing all the logs in separate files
  • Download full text = a single .txt file containing all the logs + all the configurations and status available in the Web Console
  • Download full zip = a zip file containing all the logs + all the configurations and status available in the Web Console in separate file

B. System Diagnosis Page

Download a system status ZIP export from the system diagnosis page: https://localhost:4502/libs/granite/operations/content/diagnosis.html (select Download Status ZIP).

The ZIP downloaded will contain many configuration and status files including a folder with all the log files of AEM.

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