Workflows with Javascript"IOB-090013 error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed"

Description

Issue

Javascript activities within a workflow are failing with the error below after upgrading from V9032 to V9188: 


IOB-090020 Error in SSL library: 'IOB-090013 error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed (code 336134278)'

Environment

Windows server


Cause

The issue is because the certificates are not available on the local server.

 




 

Resolution

Resolution

There are 2 workarounds available for this issue:

  1. As a temporary workaround the customer.sh can be configured with WPP_SSL_ALLOW_INSECURE environment set to 1. Setting WPP_SSL_ALLOW_INSECURE env variable to 1 will disable this hostname check.
  2. Download the certificates locally to the campaign server so they are accessible.

Engineering confirmed that a permanent fix will be available from 20.3.

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