RST-360011 An error has occurred



  • Campaign Standard

It has been reported that when using a comma in the name of a content fragment, the tracked URL will not work correctly and the following error can be seen.

RST-360011 An error has occurred - please contact your administrator.
Error while executing the method ‘GetTrackedUrls’ of service


The short term resolution to this is to remove the comma from the fragment name.

Long term, CAMP-49216 has been opened with R&D to have this fixed in a later release.

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