Form-based Experience Composer - “clicked an mbox” is not capturing visitors in reports

Description

Environment
Target

Issue/Symptoms
I have a forms experience setup on my homepage using the global mbox. I’ve setup click tracking, but I’m not seeing the metrics aggregate in reporting. I have a backup metric that counts the pageviews of pages where the links go. So, I know users are seeing these pages, but the clicks aren’t registering as I would expect. See below for more details.

I’m tracking clicks using the following script (there are five buttons across five image carousel slides).

// Adobe Target Tracking    document.querySelectorAll('li.glide__slide div.info a').forEach(link = {        link.addEventListener('click', event = {            adobe.target.trackEvent({                    "mbox": "July2020_CarouselTest",                    "params": {                    "ctaClick": link.getAttribute('href')                }            });        })    });

I can see the mbox request, when I use Adobe Experience Platform Debugger and click one of the elements. See the screenshot below:

In my Target activity, I’ve created a Conversion Metric targeting the mbox mentioned above. I have a refining audience requiring a value be present in the CTA Click parameter. See the below screenshots detailing this:

As a safeguard, I’ve added an additional metric without the refining audience. Metrics aren’t aggregating in activity reporting for this metric either.

Finally, as a third backup, I’ve added the pageviews where the button clicks lead to as a metric. Activity reporting is showing pageviews to these pages.

Why isn’t activity reporting showing any conversions on my trackevent associated clicks?

Resolution

To use the Clicked on mbox method you need to wrap an mbox around the CTA and let the user actually click on it. I believe you should try Viewed an mbox as you are firing the mbox after they click on it.

Business.Adobe.com resources