Adobe Experience Manager 6.x
When trying to log in to AEM, the error Username and password do not match is returned in a red box on the login screen.
When inspecting the network traffic via a browser debugger, a 403 errorresponse is returned from an Ajax HTTP POST request to this URL:
To debug and fix this issue, follow the guide below:
Step 1: Validate the username, password, and that the user exists:
If the issue only happens with one or a few users, then it could be that the wrong usernames or passwords are being used or the users don’t exist in AEM.
Check the password:
j_security_checkin the URL.
j_passwordparameter is correct.
Validate that the user exists and reset the password:
Step 2: Analyze broken authentication handling
If none of the above solves the problem, then:
Log in to the AEM server’s OS.
Tail or view the
View the updates to the log while attempting to log in to AEM.
If any errors or warnings are logged, then analyze those warnings. If nothing is logged, then enable a debug log with these settings:
Log Level: Debug Log File: auth-debug.log Loggers: org.apache.sling.auth com.adobe.granite.auth com.day.crx.security.token
At this point, if you are unable to analyze the log messages, and find the root cause, then contact AEM Customer Support.
The username or password could be incorrect, or there could be an error from the authentication handler during login.