Campaign Classic: Message Center Service level and Processing time reports are blank

Description

It has been reported that post upgrade the message center reports below are displaying with no data:

  1. Message Center service level
  2. Message Center processing time

Resolution

Cause:

This error usually happens when the OOB workflow “updateEventsStatus” is not running.

Resolution:

Restart the workflow (updateEventsStatus) to resume the workflow activity at the back end.

The following should be seen in the audit logs:

16/06/2020 14:30:06 end AuditTrail: Option 'MC_LastRtEventStat' with id '6199' modified by 'admin'.
16/06/2020 14:30:06 end AuditTrail: Option 'MC_LastRtEventStat' with id '6199' modified by 'admin'.
16/06/2020 14:30:06 writer6 0/0 record(s) processed (step 'Update queue size')
16/06/2020 14:30:06 writer6 : Insertion of 0 record(s) 'Update queue size' step)

This workflow is responsible for fetching data in the reports.

Once restarted, the reports should display correct data as expected.

On this page