Many times, post upgrading the Windows version, we come across an error related to the registry key:
Unable to find `HKEY_LOCAL_MACHINE\SOFTWARE\Neolane|NL_5\nlclient\`
Below are some steps that one can follow to resolve this error:
If above does not work, then try below approaches:
CLEARING HARD CACHE:
Please follow below steps to clear out the hard cache:
Close the console
Open the folder
Delete all the xml files except
nlclient_cnx.xml and delete the
Then restart the console and see if that helps.
Another approach which might help you overcome this situation :
Using the windows registry editor (regedit) to remove the key
Here is how to access to this key:
In Start menu type
regedit in the section “Search programs and files”.
A new window opens saying “Do you want the following program to make changes to this computer” then say ‘Yes’.
“Registry Editor” opens in a new window.
Delete the following key:
Restart your computer, then reinstall Neolane
Also, in the past all the issues related to this error were resolved by following the below mentioned steps:
Close the console
Go to sub-step a or b depending on the OS you have on your local machine :
C:\Documents and Settings\Application Data\Neolane\NL_5
C:\Users\Windows User Name\AppData\Roaming\Neolane\NL_5
delete all files and subfolders inside this folder except :
nlclient_cnx.xml. Please ensure that you do not delete the file
Check if you still face the error. If not, the problem is resolved. If you observe the problem again please redo steps 1 to 3 and then continue with step 5.
Uninstall the client, delete the following registry entries below, then reboot and reinstall the client.
This had a bunch of subfolders/entries relating to various forms and others stuff, so just delete the whole folder.
Note: If it’s a 32bit Windows, then ignore the
Wow6432Node\ subfolder, it won’t exist.
Note: It is important to take registry backup or create system restore point before performing such tasks