Environment
Adobe Campaign Classic
Issue
Post upgrading the Windows version, an error occurs related to the registry key looks similar to error message:
Unable to find HKEY_LOCAL_MACHINE\SOFTWARE\Neolane|NL_5\nlclient\
Solution
Below are some steps that you can follow to resolve this error:
When you install
Right-click the setup file and select Run as Administrator, just to make sure it tries to use full admin rights.
If above does not work, then try below approaches:
Clear the hard cache
Please follow the below steps to clear out the hard cache:
C:\Users\Windows Username\AppData\Roaming\Neolane\NL_5
.nlclient_cnx.xml
and delete the nlclient
sub-folder.Remove a key in your computer’s registry
Use the windows registry editor (regedit
) to remove the key Computer\HKEY_LOCAL_MACHINE\Software\Neolane
.
How to access this key:
regedit
in the section Search programs and files.Computer\HKEY_LOCAL_MACHINE\Software\Neolane
.Then restart your computer, and then reinstall Neolane.
Last method
Also, in the past all the issues related to this error were resolved by following the below mentioned steps:
Close the console.
Go to the appropriate path depending on the OS you have on your local machine, for XP: C:\Documents and Settings\Application Data\Neolane\NL_5
and for Windows 7/10: C:\Users\Windows User Name\AppData\Roaming\Neolane\NL_5
.
Delete all files and subfolders inside this folder except nlclient_cnx.xml
. Please ensure that you do not delete the file nlclient_cnx.xml
.
Check if you still face the error. If not, the problem is resolved. If you observe the problem again, please redo steps 1 through 3 and then continue with step 5.
Uninstall the client, delete both the following registry entries below, then reboot and reinstall the client:HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\DirectDraw\MostRecentApplication
HKEY_CURRENT_USER\Software\Neolane\NL_5\nlclient\Forms\
This has many subfolders/entries relating to various forms and other items, so just delete the whole folder.
Note: If it’s a 32-bit Windows, then ignore the Wow6432Node\
subfolder, since it doesn’t exist in 32-bit Windows.
Note: It is important to make a registry backup or create system restore point before performing these tasks.