Many times, post upgrading the Windows version, we come across an error related to the registry key:
Unable to find HKEY_LOCAL_MACHINE\SOFTWARE\Neolane|NL_5\nlclient\
Below are some steps that one can follow to resolve this error:
If above does not work, then try below approaches:
CLEARING HARD CACHE:
Please follow below steps to clear out the hard cache :
a) Close the console
b) Open the folder “C:\Users\Windows Username\AppData\Roaming\Neolane\NL_5”
c) Delete all the xml files except nlclient_cnx.xml and delete the “nlclient” sub-folder
d) Then restart the console and see if that helps.
Another approach which might help you overcome this situation :
Here is how to access to this key:
a) In Start menu type “regedit” in the section “Search programs and files”.
b) A new window opens saying “Do you want the following program to make changes to this computer” then say ‘Yes’.
c) “Registry Editor” opens in a new window.
d) Delete the following key: Computer\HKEY_LOCAL_MACHINE\Software\Neolane
Also, in the past all the issues related to this error were resolved by following the below mentioned steps:
Close the console
Go to sub-step a or b depending on the OS you have on your local machine :
a) XP: C:\Documents and Settings\Application Data\Neolane\NL_5
b) Windows 7/10: C:\Users\Windows User Name\AppData\Roaming\Neolane\NL_5
delete all files and subfolders inside this folder except : nlclient_cnx.xml. Please ensure that you do not delete the file nlclient_cnx.xml.
Check if you still face the error. If not, the problem is resolved. If you observe the problem again please redo steps 1 to 3 and then continue with step 5.
Uninstall the client, delete the following registry entries below, then reboot and reinstall the client.
This had a bunch of subfolders/entries relating to various forms and others stuff, so just delete the whole folder.
Note: If it’s a 32bit Windows, then ignore the “Wow6432Node” subfolder, it won’t exist.
Note: It is important to take registry backup or create system restore point before performing such tasks