Adobe Campaign: Advanced filter is case-sensitive

Last update: 2022-11-08

Description

Environment
Adobe Campaign Classic

Issue
When searching on recipients using the Advanced filter option that recipients could not be found.

Cause
This turned out to be due to the Advanced filter in build 9032 forcing case-sensitivity when performing queries.

Resolution

Solution

The only option is to use other filtering methods, or to ensure that the capitalization in the advanced query matches the record that is being looked for.

Additionally NEO-23240 was created to review this issue and was determined to be working as designed.

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