AAM, Twitter ID sync and/or Destination Returns Authentication Error

Last update: 2022-11-08

Description

Environment
Adobe Audience Manager

Issue
When configuring a Twitter ID Sync and/or destination within AAM, users receive this authentication error:

Resolution

Solution

Segments with (+ & , % : ; @ / = ? $) in their name cannot be mapped to a Twitter destination, due to limitations in the Twitter API.

When creating the Twitter destination (or when mapping new segments to an existing Twitter destination), be sure to select only segments that do not have these characters.

If a segment needs to be sent to Twitter and has these characters in the title, then change the segment name before mapping to Twitter.

Click here for more details in our Adobe Audience Manager Guide in Adobe Experience League.

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