Not able to create emails on ACS Instance
Description description
Problem Description =
We have 2 customers who have reported that they get following error:
Erreur : Uncaught TypeError: Cannot read property 'metamodel' of null
Pile d'exécution : TypeError: Cannot read property 'metamodel' of null
at Object.onSuccess
When they try to create an email, through home widget, clicking Create button in Marketing activities or through a workflow.
This issue doesn’t impact every user.
STR=
- Login into the instance. Go to Home Page. Click on “Create an email”. - Error will appear.
- Go to Marketing activities. Click on Create. Select Email delivery. - Error will appear.
- Create a workflow. Add a Delivery activity. Open the activity. - Error will appear.
Resolution resolution
Problem Resolution = The issue seems to be caused by caching in the browser. When the users logged in the instance using incognito mode of another browser, they didn’t face this issue.
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