No update in ACS when collecting PII information

Description

Environment

You may have implemented push notifications using react native sdk which is common for Ios and Android. You may also be able to successfully create and received a push notification from Adobe Campaign Standard

https://developer.adobe.com/client-sdks/documentation/mobile-core/api-reference/

Issue/Symptoms

The application subscriber table is not updated with the information has been configured in the PII postback rule.

For this we have implemented the code ACPCore.collectPii({"myPii": "data"})

  • In launch we have setup the rule ‘Mobile Core - Collect PII’ as postback

  • Url is configured as ‘https://{%%camp-server%%}/rest/head/mobileAppV5/{%%pkey%%}/subscriptions/{%%mcid%%}’

  • post body is

{
    "marketingCloudId": "{%%mcid%%}",
    "cusCustomerNumber": "{%contextdata.customerNumber%}"
}

  • field on the app subscribed record is called cusCustomerNumber

  • code being executed is ACPCore.collectPii({"cusCustomerNumber": "data"})

Resolution

There were two issues observed which were resolved.

1 - The map being sent is contextdata that we have configured so the SDK is trying to find a data filed called customerNumber but there is none cause it has been set to cusCustomerNumber so instead change ACPCore.collectPii({“cus.CustomerNumber”: “data”}) to ACPCore.collectPii({“customerNumber”: “data”})

Also, ensure you the part in his code, as well as the highlighted text above, should match with his code as well. Below is what we had for this customer.

setTimeout(() =`>`  {
                ACPCore.collectPii({"customerNumber": "data"});
                console.log('collectPii');
            }, 2000);

2 - Upon changing this, we were still not able to see data being stored in-app subscription table, so data capture through the Charles tool was done, and you may notice the following issue

{
    "marketingCloudId": "0000000000000000",
    "cus.CustomerNumber": "data"
}

RST-360011 An error has occurred - please get in touch with your administrator.
‘cusCustomerNumber’ property is not valid for the ‘nms:appSubscriptionRcp:appSubscriptionRcpDetail’ resource.

When looking at the database for this table, we see the following columns.

Table “public.nmsappsubscriptionrcp”

Column            |           Type           | Collation | Nullable | Default

-----------------------------±-------------------------±----------±---------±--------

iappsubscriptionrcpid       | integer                  |           | not null | 0

icreatedbyid                | integer                  |           | not null | 0

idisabled                   | smallint                 |           | not null | 0

imobileappid                | integer                  |           | not null | 0

imodifiedbyid               | integer                  |           | not null | 0

ipushplatform               | smallint                 |           | not null | 0

sdevicebrand                | character varying(128)   |           |          |

sdeviceid                   | character varying(128)   |           |          |

sdevicemanufacturer         | character varying(128)   |           |          |

sdevicemodel                | character varying(128)   |           |          |

sdevicename                 | character varying(128)   |           |          |

smarketingcloudid           | character varying(256)   |           |          |

ssystemlanguage             | character varying(128)   |           |          |

ssystemname                 | character varying(128)   |           |          |

ssystemversion              | character varying(128)   |           |          |

suserkey                    | character varying(128)   |           |          |

tscreated                   | timestamp with time zone |           |          |

tsdisabled                  | timestamp with time zone |           |          |

tslastmodified              | timestamp with time zone |           |          |

tsregistration              | timestamp with time zone |           |          |

 scuscuscustomernumber | character varying(127)   |           |          | 

scusfirstname               | character varying(127)   |           |          |

scuslastname                | character varying(127)   |           |          |

What it now looks like is a field mismatch. Change the post body code in launch as below and publish the changes and requested to test and as a result issue should be resolved.

{

    "marketingCloudId": "{%%mcid%%}",

    "cusCus.CustomerNumber": "{%contextdata.customerNumber%}"

}

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