Campaign Classic - Error on workflow instance ‘Recovery of web events’

Description

The webAnalyticsGetWebEvents Workflow is failing with the error, "you do not have access to view this request”.

Resolution

Due to recent changes to the environment, segment ID’s got corrupted, they are not properly synchronized between two products.

There are two solutions to this problem:

  1. Locate all corrupted segment ID’s (Analytics Support can help here), and put 0(zero) in their requestId=“” inside NmsWebSegments_LastStates. Save it.

    Rerun workflow again. You will get calculation incomplete warnings however this is normal and should resolve once the calculation on the data warehouse side completes.

  2. Reset NmsWebSegments_LastStates. It will set the option NmsWebSegments_LastStates value blank. Rerun workflow to pull all segments again with new ID’s.

The recommended approach is to use the first option.

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