Environment
Issue/Symptoms
What does the total number of users for each product under the Overview tab in the Admin Console represent?
Each product tile shows the number of users. This is not the actual number of users for each individual product. It is the sum of ENTITLED USERS for the product. For example suppose the total users under the Overview tab in Admin Console Analytics are 2012. This number will match the figures in ENTITLED USERS in Product Profiles. This means the number of users, i.e., 2012, is a duplicated number where a user that exists in two product profiles would be counted twice. Follow these steps to check.
Steps to reproduce:
Expected results:
Total users in Product Profiles match the total users in the Overview tab of Admin Console Analytics.