Adobe Campaign: Click data is getting registered for a user without any corresponding open record


It has been reported that click data is sometimes registered without a corresponding open record in the tracking logs.


This happens when the recipient does not download the 1x1 tracking pixel image which is present in any HTML email. This is a common method of tracking opens across the industry and is not a Campaign specific problem.

The only way to resolve this is to ensure that images are downloaded.

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