Campaign Standard : impossible de supprimer le workflow après une erreur.

Description

Problème

• Impossible de supprimer un workflow après une erreur.
• La modification et la réenregistrement du workflow ne résout pas le problème.
• Toute tentative de suppression du workflow entraîne les erreurs suivantes :

Error:

ST-360011 An error has occurred - please contact your administrator.

RST-360011 An error has occurred - please contact your administrator.

XTK-170017 The expression definition exceeds the number of authorized recursions.

XTK-170017 The expression definition exceeds the number of authorized recursions.

XTK-170037 'like' is a binary operator. At least one operand is missing.

XTK-170036 Unable to parse expression '(@id IN (23867212 , 23912681 , 22426751 , 22426754 , 22426762 , 22426761 , 23632222 , 23731904 , 23832292 , 23632221 , 24070631 , 24070634 , 23543381 , 23543384 , 23543391 , 22427122)) AND ((((((((((((((((((((((((((((((((( like + ) AND ( like + )) AND (( like + ) AND ( like + ))) AND ((workflow/geoUnit/@fullName like '/all/' + '%') AND (workflow/orgUnit/@fullName like '/all/' + '%'))) AND ((workflow/geoUnit/@fullName like '/all/' + '%') AND (workflow/orgUnit/@fullName like '/all/' + '%'))) AND ((workflow/geoUnit/@fullName like '/all/' + '%') AND (workflow/orgUnit/@fullName like '/all/' + '%'))) AND ((workflow/geoUnit/@fullName like '/all/' + '%') AND (workflow/orgUnit/@fullName like '/all/' + '%'))) AND ((workflow/geoUnit/@fullName like '/all/' + '%') AND (workflow/orgUnit/@fullName like '/all/' + '%'))) AND ((workflow/geoUnit/@fullName like '/all/' + '%') AND (workflow/orgUnit/@fullName like '/all/' + '%'))))'.

Environnement

• Campaign Standard

Résolution

Étapes à résoudre

• Purge de l’historique des workflows - https://experienceleague.adobe.com/docs/campaign-standard/using/managing-processes-and-data/executing-a-workflow/monitoring-workflow-execution.html?lang=fr

Cause


L’échec de la suppression du workflow est dû à la tentative de l’application d’écrire des journaux dans le workflow. Ce processus peut être bloqué et pour résoudre le problème, les logs de workflow doivent être purgés. Cela arrête la tâche principale et permet de supprimer le workflow.

Ressources Business.Adobe.com