Target: Thumbnails not appearing in the Recommendations served on the website

Last update: 2023-10-02



  • Items are appearing in the entity variable syntax instead of the values of the entity variables
  • Thumbnails are not getting served in the Recommendation


  • Running Target Recommendations
  • Criteria is Ready
  • Products exist in the activities “Download Data” Excel sheet


Steps to Resolve/Workaround

  • Confirm that products added in the Recommendations have a valid Page URL, Base URL, and Thumbnail URL
  • Use mboxDebug to confirm all Recommendations actions are set correctly

Root Cause

There could be unexpected reference errors when attempting to load the entity URLs for these products.

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