Issue/Symptoms
Users are shown default offer in an Automated Personalization activity instead of the expected offer specified in the test
This could be a delivery issue where the selectors for the offers setup in the activity do not match that on the page during content delivery. If this is the case, is suggested that
Root Cause
This could be a delivery issue where the selectors for the offers setup in the activity do not match that on the page during content delivery.
Steps to Resolve/Workaround
Because all the div tags have unique classes, the activity should be created by turning ON “class” site preferences while keeping “id” preference OFF.