Offer level targeting not working for Automated Personalization activities

Description


Issue/Symptoms


Users are shown default offer in an Automated Personalization activity instead of the expected offer specified in the test

Resolution

This could be a delivery issue where the selectors for the offers setup in the activity do not match that on the page during content delivery. If this is the case, is suggested that

Root Cause

This could be a delivery issue where the selectors for the offers setup in the activity do not match that on the page during content delivery.

Steps to Resolve/Workaround

Because all the div tags have unique classes, the activity should be created by turning ON “class” site preferences while keeping “id” preference OFF.

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