Can sent email “From:” address be changed after sharing Brand Portal asset?


AEM and Brand Portal

Customers use the Brand Portal to share and distribute assets.

Email is sent from the email address.

How can the From: email address be changed to the company’s email address?


Brand Portal is a multi-tenant setup, allowing every customer/tenant to setup their own From: email address as a feature request.

Brand Portal is hosted in Adobe datacenters.

If the From: email address domain (for example, the customer’s email address domain) is different from where the email was routed, it would likely end up in a spam folder.

Since the From: email address is and the initial routing mail server is also within Adobe, the email won’t end up in a spam folder.

It is not currently possible to change the From: email address to any other address. This issue will be addressed in a future release.

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