Dynamic Media HTML5 viewers system requirements

Last update: 2023-11-03
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System requirements for Dynamic Media HTML5 viewers.

Server hardware and software

  • Adobe Dynamic Media Image Serving 6.7.1 or later.
  • HTML5 viewers require SDK JavaScript server-side libraries 3.11.5 or later.
  • Email a Friend social features require s7ondemand 5.0.9 or later.
  • eCatalog Viewer - Info panel popup support requires info server 2.1.8 or later.
  • Search feature components require s7search 2.3.0 or later.

Viewers system requirements

Client browser minimum requirements for component viewers:

  • Supported on the following operating system versions or later:
    • Microsoft® Windows® 7
    • macOS X 10.12
  • Supported on the following browser/platform versions or later:
    • Android™ OS 4.x
    • BlackBerry® 10 on native browsers. Only video playback is supported.
    • Chrome 82
    • Edge
    • Firefox 77
    • Internet Explorer 11
    • iOS6
    • iPad 2 (Safari and Chrome browsers only)
    • iPhone 3GS
    • Safari 11
  • Internet Explorer on mobile devices is not supported.
  • PanoramicViewer is supported on the following browser/platform versions or later:
    • Android™ 4.4 (phone devices only)
    • Chrome 82
    • Edge
    • Firefox 77
    • Internet Explorer 11
    • iOS 10
    • Safari 11
  • Video360Viewer and DimensionalViewer is supported on the following browser/platform versions or later:
    • Android™ 5 (phone devices only)
    • Chrome 82
    • Edge
    • Firefox 77
    • iOS 12
    • Safari 12
  • ZoomVerticalViewer is supported on the following browser/platform versions or later:
    • Android™ 4.x
    • Chrome 82
    • Edge
    • Firefox 77
    • Internet Explorer 11
    • iOS 10
    • Safari 11

End of support for TLS 1.0 and 1.1

Effective September 30, 2022, Adobe Dynamic Media Viewers have ended support for the following:

  • TLS (Transport Layer Security) 1.0 and 1.1
  • The following weak ciphers in TLS 1.2:
    • TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
    • TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA
    • TLS_RSA_WITH_AES_256_GCM_SHA384
    • TLS_RSA_WITH_AES_256_CBC_SHA256
    • TLS_RSA_WITH_AES_256_CBC_SHA
    • TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256
    • TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA
    • TLS_RSA_WITH_AES_128_GCM_SHA256
    • TLS_RSA_WITH_AES_128_CBC_SHA256
    • TLS_RSA_WITH_AES_128_CBC_SHA
    • TLS_RSA_WITH_CAMELLIA_256_CBC_SHA
    • TLS_RSA_WITH_CAMELLIA_128_CBC_SHA
    • TLS_ECDHE_RSA_WITH_3DES_EDE_CBC_SHA
    • TLS_RSA_WITH_SDES_EDE_CBC_SHA

Unsupported web browser and operating system combinations for Dynamic Media Viewers

Adobe Dynamic Media Viewers do not support the following web browser and operating system combinations:

  • Internet Explorer 11 + Windows 7
  • Internet Explorer 11 + Windows 8.1
  • Internet Explorer 11 + Windows Phone 8.1
  • Internet Explorer 11 + Windows Phone 8.1 Update
  • Safari 6 + iOS 6.0.1
  • Safari 7 + iOS 7.1
  • Safari 7 + OS X 10.9 Mavericks
  • Safari 8 + iOS 8.4
  • Safari 8 + OS X 10.10 Yosemite

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