Support

Technical support offerings are designed to meet the needs of any size company. The following table describes Dynamic Media Classic Customer Care offerings:

Support Subscription
Case limit Unlimited.
Response time See the FAQ at https://helpx.adobe.com/contact/enterprise-support.ec.html.
SLA (Service Level Agreements) https://helpx.adobe.com/support/programs/support-policies-terms-conditions.html.
Supported users Up to ten users per organization can be designated as Supported Users, who can open cases with Customer Care.
Social support See the FAQ at https://helpx.adobe.com/contact/enterprise-support.ec.html.
Free live web training and video tutorials Included.
Create a support case https://helpx.adobe.com/enterprise/admin-guide.html/enterprise/using/support-for-experience-cloud.ug.html
Telephone support
  • US/Canada: (800) 898-9743, (800)497-033, (408)454-5910
  • Japan: +81-3-6743-9632
  • UK: +44 (0)20 35641782
  • Germany: +49 (0)69 51709005
  • France: +33 157324085
  • Netherlands: +31 (0)20 2035138 (Weekend Support in English)

When reporting issues to Technical Support, include this information:

  • Dynamic Media Classic company name.
  • Your name, phone number, and e-mail address.
  • Dynamic Media Classic application, platform, and version.
  • Issue description and the steps necessary to reproduce the problem.
  • Error message, if any.
  • Browser type and version, if applicable.

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