Technical support offerings are designed to meet the needs of any size company. The following table describes Dynamic Media Classic Customer Care offerings:
Support | Subscription |
---|---|
Case limit | Unlimited. |
Response time | See the FAQ at https://helpx.adobe.com/contact/enterprise-support.ec.html. |
SLA (Service Level Agreements) | https://helpx.adobe.com/support/programs/support-policies-terms-conditions.html. |
Supported users | Up to ten users per organization can be designated as Supported Users, who can open cases with Customer Care. |
Social support | See the FAQ at https://helpx.adobe.com/contact/enterprise-support.ec.html. |
Free live web training and video tutorials | Included. |
Create a support case | https://helpx.adobe.com/enterprise/admin-guide.html/enterprise/using/support-for-experience-cloud.ug.html |
Telephone support |
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When reporting issues to Technical Support, include this information: