Now available: Adobe Dynamic Media Classic desktop app

Dynamic Media Classic users now have access to a new desktop app experience that no longer relies on Adobe Flash technology in the browser.

This new app is now available for Windows and macOS.

See the FAQ for the New Dynamic Media Classic sign in experience now available.

System requirements for Adobe Dynamic Media Classic desktop app

Adobe Dynamic Media Classic desktop app is compatible with the following operating systems:

• macOS 10.10 or newer.
• Windows 7 or newer.

Fixes in the latest version (20.21.1)

• Sign in issues due to timeout resulting in the following message: This user may be assigned to the group or groups without permission. Contact your administrator.
• Viewer presets get duplicated with each incorrect password attempt.
• Desktop application becoming unresponsive due to many assets in the root folder. (Fixed on Windows; working as desired on macOS.)
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Fixes in the previous version (20.20.2)

• No limitation on the number of files that you can upload through the desktop app user interface for both macOS and Windows.
• No need to sign out of the desktop app to switch between companies.
• Ctrl+V for paste operation now works on Windows.
• In the future, when a new version of the desktop app is released, users will be notified within the desktop app itself. -->

Download and install the latest Adobe Dynamic Media Classic desktop app on macOS or Windows

See also:

• Download and silent install the latest Adobe Dynamic Media Classic desktop app on Mac
• Download and silent install the latest Adobe Dynamic Media Classic desktop app on Windows

1. Uninstall any older Dynamic Media Classic desktop app versions on your system.

2. Download the latest installer for Adobe Dynamic Media Classic desktop app.

   • The latest version (20.21.1) is available at the following:

     • macOS (.DMG) – Download.
     • Windows (.EXE) – Download.

   • The previous version (20.20.2) is available at the following:

     • macOS (.DMG) – Download.
     • Windows (.EXE) – Download.

3. Do one of the following based on the installer you downloaded.

   • For macOS – In the Drag & drop to install dialog box, drag Adobe Dynamic Media Classic and drop it onto Applications.

     

   • In the Applications folder, tap the Adobe Dynamic Media Classic icon.

   • In the dialog box, tap Open to open the Adobe Dynamic Media Classic desktop app.

     

   • For Windows – Run the installer binary and follow the on-screen instructions to install the desktop app.

4. When you open the application, the new Adobe Dynamic Media Classic Sign in page is displayed:

   

5. To sign in to the Adobe Dynamic Media Classic desktop app, use the same credentials that you used to log on to Dynamic Media Classic in the browser.

   For the Server to use, see the following mapping for the production environment:

   Browser URL	Desktop app server name
   https://s7sps1.scene7.com/	NA (North America) production
   https://s7sps3.scene7.com/	EMEA (Europe, Middle East, and Africa) production
   https://s7sps5.scene7.com/	APAC (Asia-Pacific) production

6. Following sign in, notice the familiar browser user interface experience. You can continue your day to day Dynamic Media Classic activity as usual on the desktop app.

Download and silent install the latest Adobe Dynamic Media Classic desktop app on macOS

See also:

• Download and install the latest Adobe Dynamic Media Classic desktop app on Mac or Windows
• Download and silent install the latest Adobe Dynamic Media Classic desktop app on Windows

To download and silent install the latest version of Adobe Dynamic Media Classic desktop app on macOS:

1. Uninstall any older Dynamic Media Classic desktop app versions on your system.

2. Download the latest installer for Adobe Dynamic Media Classic desktop app for macOS.

   • macOS (.DMG) – Download.

3. Mount the downloaded Disk Image (.DMG) to a mountpoint location using the following command:

   hdiutil attach adobe-dynamic-media-classic-20.21.1.dmg -mountpoint <mount_point_path>

4. Copy the .APP file to Applications using the following command:

   rsync -a <mount_point_path>/Adobe\ Dynamic\ Media\ Classic.app /Applications/ Unmount DMG - hdiutil detach <mount_point_path>

5. When you open the application, the new Adobe Dynamic Media Classic Sign in page is displayed:

   

6. To sign in to the Adobe Dynamic Media Classic desktop app, use the same credentials that you used to log on to Dynamic Media Classic in the browser.

   For the Server to use, see the following mapping for the production environment:

   Browser URL	Desktop app server name
   https://s7sps1.scene7.com/	NA (North America) production
   https://s7sps3.scene7.com/	EMEA (Europe, Middle East, and Africa) production
   https://s7sps5.scene7.com/	APAC (Asia-Pacific) production

Download and silent install the latest Adobe Dynamic Media Classic desktop app on Windows

The command that you use is for a basic MSI silent installation. However, the Dynamic Media Classic desktop app installer is an InstallScript MSI installer created using InstallShield. When you run the installer in record mode, any user interaction is recorded in a response file. This response file is then used for a silent installation as described in Running Installations in Silent Mode.

See also:

• Download and install the latest Adobe Dynamic Media Classic desktop app on Mac or Windows
• Download and silent install the latest Adobe Dynamic Media Classic desktop app on macOS

To download and silent install the latest version of Adobe Dynamic Media Classic desktop app on Windows:

1. Uninstall any older Dynamic Media Classic desktop app versions on your system.

2. Download the latest installer for Adobe Dynamic Media Classic desktop app.

   • Windows (.EXE) – Download.

3. Run the installer in record mode using the following command:

   adobe-dynamic-media-classic-20.21.1.exe /r /f1"C:\Setup.iss"

4. In the GUI installer window, follow the steps to install so that interactions/inputs, like install location, get recorded in Setup.iss file.

5. Copy the created Setup.iss file and adobe-dynamic-media-classic-20.21.1.exe to other computer.

6. Run the following command for a silent installation:

   adobe-dynamic-media-classic-20.21.1.exe /s /f1"C:\Setup.iss"

   Details about command-line parameters are available at Setup.exe and Update.exe Command-Line Parameters.

7. When you open the application, the new Adobe Dynamic Media Classic Sign in page is displayed:

   

8. To sign in to the Adobe Dynamic Media Classic desktop app, use the same credentials that you used to log on to Dynamic Media Classic in the browser.

   For the Server to use, see the following mapping for the production environment:

   Browser URL	Desktop app server name
   https://s7sps1.scene7.com/	NA (North America) production
   https://s7sps3.scene7.com/	EMEA (Europe, Middle East, and Africa) production
   https://s7sps5.scene7.com/	APAC (Asia-Pacific) production

Video walk-through on using Dynamic Media Classic Desktop App

Watch a video walk-through on using Dynamic Media Classic Desktop App (Length: 2 minutes 36 seconds).

Clearing the image cache and asset cache on your computer using the desktop app

1. In the Dynamic Media Classic desktop app, near the upper-right corner, tap Setup > Personal Setup.
2. On the Personal Setup page, under the Desktop heading, do any of the following:
   • To remove all Adobe Dynamic Media cached image files from your computer, tap Clear Image Cache, then tap OK.
   • To remove all Adobe Dynamic Media cached asset files from your computer, tap Clear Asset Cache, then tap OK.
3. In the lower-right corner of the page, tap Close.

Clearing the image cache and asset cache manually

Besides clearing the image and asset cache using the desktop app, you can manually clear the cache directly from the file system.

1. Based on your operating system, navigate to the following:

   • macOS: ~/Library/Application\ Support/com.adobe.DMCDesktop/Local\ Store/
   • Windows: C:\Users\YourUserName\AppData\Roaming\com.adobe.DMCDesktop\Local Store

Known limitation in Dynamic Media Classic 20.21.1

• The Server drop-down list is empty after updating to Dynamic Media Classic desktop app 20.21.1 – Scenario: You install and sign in to Dynamic Media Classic 20.20.1 or 20.20.2, then close the application. Then you update to Dynamic Media Classic 20.21.1. When you attempt to sign in, the Server drop-down list in the Sign in to your account dialog box is empty. To work around this issue, you must manually clear the cache (see steps above).

Known limitations in Dynamic Media Classic 20.20.1 (fixed in 20.20.2)

Applies to Windows only – Is there a limitation on the number of files that can be uploaded through the desktop app UI?
Yes, a maximum of 150 files can be uploaded at a time by way of the desktop app UI.

Applies to Windows and macOS – How do I switch between companies?
To switch between companies, do the following:

• In the Dynamic Media Classic app, select the new company from the company drop-down list.

• When the pop-up window appears, tap OK to sign out and close the app.

  

• Restart Dynamic Media Classic, then sign in as usual to work with the new company.

Tips and Tricks

I am unable to see Media Cart panel on the landing page of Dynamic Media Classic.
In Dynamic Media Classic, tap Setup > Personal Setup. In the Browser section, make sure Show MediaPortal Features is selected (checked). Tap Save > Close.

Publish state (green indicator) of an asset is not reflected correctly.
In the browser user interface, a relogin to the UI was required to see the correct publish state of assets. In the desktop app, Adobe has introduced a Refresh icon in the toolbar, to the right of the Select None button. Tap the Refresh icon to see the latest status of all the assets on the given page. No relogin required as with the browser UI.

Refresh icon

I don’t see batch set presets working in the desktop app.
Tap Upload > Job Options > Batch Set Presets. Ensure the relevant Batch Set Preset is enabled. Click Save and Submit upload.