The user community is an excellent resource. Feel free to ask a question on the Adobe Scan Forum.
The team appreciates feedback and ideas, and you can file a bug or feature request online.
Why is the app asking for photo and camera access?
To use the camera or photo, you must grant the app access to those device features. For configuration details, see Settings.
Why can’t I install Adobe Scan on my device?
The app can only be installed on devices with Android 6.0 and later.
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Why do I see “Unable to Modify Scan: Files that have been altered outside of Adobe Scan cannot be modified”?
While the March, 2018 release introduced a new modify scan feature, you cannot modify scanned files which have been altered outside of Adobe Scan. For example, if you have opened a scan in Acrobat and have added comments, added attachments, organized pages, and so on, Adobe Scan will not be able to modify that file.
Why can’t I select, edit, and comment or markup text?
OCR must be enabled. When it is, you should be able to copy and search text from the scan app. Working with converted text requires Acrobat Reader. If you’ve installed Acrobat Reader, tap Open in Acrobat to work with the text.
Why does OCR not appear to work on parts of my document?
Because OCR is a complex conversion that relies on consuming recognizable text, certain document characteristics may degrade the quality of optical character recognition output. For example, the following conditions may impair OCR quality:
Why does OCR (text recognition) not work or produce a result in English?
The app is localized in 19 languages and supports text recognition for all of those languages. However, note the following:
The currently logged in user can be viewed by tapping from either file list screen. The logged in user appears at the top of the screen.
Open your device’s settings screen.
Tap About Phone (or About Device).
The path may vary on different devices.
The Version field displays your software version.