Managing Subscriptions

Subscribing to services

To view your subscriptions and add new ones:

If a feature you’re trying to use is not available or asks you to subscribe, check your current subscriptions as follows:

  1. Tap image

  2. Tap Subscriptions.

  3. To add a subscription or find out more details, tap Subscribe Now. The workflow may vary on Samsung devices.

    image

    NOTE

    If you have not updated to the latest app version, you’ll see the legacy user interface which lists individual subscriptions.

Upgrading existing subscriptions

The subscription workflow does not block you from upgrading to a package that includes services to which you are already subscribed, but it does tell you to cancel those existing subscriptions. For example, if you subscribe to Acrobat Pro DC, you should cancel all other subscriptions.

Managing store subscriptions

You can manage your subscriptions from any device:

  1. Tap image

  2. Open the Subscriptions tab.

  3. Tap Manage subscriptions.

  4. Manage subscriptions from your app store. See Play Store.

    image

Canceling a subscription

Cancel subscriptions from the app store where you initiated the subscription:

From Acrobat

  1. Open Adobe Acrobat.
  2. Tap image
  3. Open the Subscriptions tab.
  4. Tap Manage subscriptions.
  5. Choose the item that you want to cancel and tap Cancel Subscription.

From Play Store

  1. Open Google Play on any device.

  2. Choose the hamburger menu (3 vertical lines on the top left).

  3. Choose Subscriptions > (your item to cancel) > Cancel Subscription.

    NOTE

    Google instructions. If you have multiple accounts, you must first switch to the needed account by choosing the profile icon on the top right and from the Arrow key near the account, expand the list of accounts linked to your store subscriptions.

From the Galaxy Store

At any time before auto-cancellation,

  1. On your device, Open Galaxy store.
  2. Choose the hamburger menu (3 vertical lines on the top left).
  3. Choose My page > Receipts > Items tab > [your subscription name] > Unsubscribe.

You should receive a cancellation email.

Activating a subscription

You subscription should automatically activate. If you have an issue, you can reactive or restore your purchase as follows:

  1. Launch Acrobat.
  2. Tap image
  3. Open the Subscriptions tab.
  4. Tap Restore purchases.

After a dialogue appears stating your purchase is restored, relaunch the app and try using your paid services.

NOTE

See also the FAQs below for special cases.

Refund policies

Google Play Store: Adobe does not issue refunds for purchases made directly through the Google Play Store. For refund or billing requests, please refer to their support policy.

Samsung Galaxy Store: Adobe does not issue refunds for purchases made directly through the Samsung Galaxy Store. For refund or billing requests, please refer to their support policy.

Repairing Restore Purchases

Issue: The Restore Purchases workflow breaks after Acrobat on Android updates from a store that’s different from the original install store.

Details: When Acrobat on Android updates manually or automatically from a store which is different from the original installing store, the restore subscription workflow breaks. For example, downloading from Google’s app store but updating via Samsung’s app store, tapping Subscriptions > Restore Purchases results in an dialog which asks you to reinstall the app.

To fix this issue, backup your data and reinstall the app as follows:

  1. Back up your data. Note that files listed in the Recent list are likely already backed up. With Acrobat open and a network connection, cloud files should already be synced. The local storage area Acrobat automatically uses is deleted when the app is uninstalled.

    1. From the Home view, tap Files > On this Device.
    2. For every file you need to back up, tap image
    3. Choose Save a Copy, select a location (local, Document Cloud, or a connected 3rd party storage solution), and complete the workflow.

    image

  2. Uninstall the app via the standard method on your device.

  3. Reinstall the app from the app store where you originally purchased your subscription.

Frequently asked questions

How do I restore purchases after updating from a store other than the one which provided the original download?

See Restore purchases.

Why was I automatically charged after the trial ended?

When you signed up for the trial and entered your payment details, the form stated that payment would automatically begin after the trial ended.

If I cancel my subscription, does Adobe send a confirmation?

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How do I know my trial is ending and I’ll be charged?

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What do I do if I accidentally subscribe twice?

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I want to evaluate whether I should buy or cancel. Where can I get a complete list of features I’m getting on all platforms?

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