Troubleshooting

Get help and find answers

If you’re having trouble with the app, a particular file, or just have a question, get help from fellow users on the online forum.

Determining your app version

By default, the app automatically updates. To determine your installed product version, tap image > About Adobe Acrobat.

The installed version appears under the About heading.

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Determining who is logged in

The currently logged in user can be viewed by tapping image

Finding your operating system version

Note: The method for finding the Android version varies across devices, but start by choosing Settings > About Phone.

  1. Tap the device’s Settings icon.
  2. Tap About phone and look up your software version.

Viewing your subscriptions

If a feature you’re trying to use is not available or asks you to subscribe, check your current subscriptions as follows:

  1. Tap image

  2. Tap Plans & Products.

  3. To add a subscription, tap Subscribe.

  4. Tap Done.

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Getting crash logs

If your app crashes, perform the following steps to send us the crash logs:

  1. Go to your device’s settings
  2. Tap About Phone > Build Number.
  3. Tap on the build number 6 times to enable the developer options.
  4. Tap the back button.
  5. Tap Developer options > Take bug report.
  6. Tap Interactive report > Report
  7. When the bug report is ready, send the logs, device type, and OS version details to the online forum.

Sending crash logs to Adobe

If your app crashes, a dialog appears asking that allows you to choose whether to send the log always or just once. Choose Always to help Adobe resolve any app issues.

Send feature requests

Have a feature request or want to share ideas with the development team? Click here.

FAQs

Why did my menus change or disappear?

When a file is open, a single tap changes the view to immersive mode. Immersive mode hides the menus so that you can see more of the document.

The menu varies based on the viewing context. For example, items in the top menu bar change depending on whether you’re viewing a private file, a shared file, or a review file.

How do I force stop Acrobat Reader?

It is sometimes useful to stop the application to clear the memory, reset the cache, etc. To do so, do one of the following:

  • Tap your device’s Recent Apps button, and swipe the app away.
  • Go to Settings > Application manager > Adobe Acrobat > Force Stop.

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