To ensure that your implementation is functioning properly, you should confirm that the Insight Server service is running.
Recommended Frequency: Every 5-10 minutes
To manually confirm that the Insight Server service is running
Insight Server is listed with a status of “Started.” If the service is not running when it should be, restart the service and check the Event Viewer ( Start > Control Panel > Administrative Tools > Event Viewer) for errors. If you need help determining the cause of the problem, please contact Adobe Support.