Driving Customer-Centric Experiences with Adobe’s Data-Driven Operating Model

Last Updated: October 7, 2021

Customer Experience Management | Leader | Beginner

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Course Description

Learn how DDOM offers a new way of working to align and drive your business toward strategic objectives across the customer journey. This course offers an overview of the core components of DDOM, describes the role it played in Adobe’s digital transformation, and describes how Adobe leveraged the data, KPIs, and Process and Org. Learn about the considerations you need to take when setting up your version of DDOM.

What you’ll learn

  1. Introduction to DDOM
  2. Overview of Adobe’s digital transformation
  3. DDOM’s three core pillars
  4. Insights and learnings uncovered by DDOM

Let’s get learning.

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