Organizations in Experience Cloud

Learn about managing and switching organizations in Experience Cloud.

Identify your organization

An organization is the entity that enables an administrator to configure groups and users, and to control single sign-on in the Experience Cloud. The organization functions like a log-in company that spans all the Experience Cloud products and solutions. Most often, an organization is your company name. However, a company can have many organizations.

To verify that you have logged in to your correct organization, click on your profile avatar to see organization name. If you have access to more than one organization, you can also view and switch to another organization right in the header bar.

If your organization uses Federated IDs, Experience Cloud allows you to sign in with your organization’s single sign-on without the need to enter your email address and password. To do this, add #/sso:@domain to the Experience Cloud URL (https://experience.adobe.com).

For example, for an organization with Federated IDs and the domain adobecustomer.com, set your URL link to https://experience.adobe.com/#/sso:@adobecustomer.com. You can also go directly to a specific application by bookmarking this URL, appended with the application path. (For example, for Adobe Analytics, https://experience.adobe.com/#/sso:@adobecustomer.com/analytics.)

Step Result

Find your Organization ID

You might need to locate your organization ID for support purposes. You can verify that you are in the correct organization, or switch between organizations, using the Organization menu.

The organization ID is the ID associated with your provisioned Experience Cloud company. This ID is a 24-character alphanumeric string, followed by (and must include) @AdobeOrg.

To view your Organization ID, navigate to the Experience Cloud landing page, or select ( ), then select Administration. You can find the organization ID on the bottom of the Getting Started with the Experience Cloud page, or the Administration page.

Link a solution account to an Adobe ID

Typically, Experience Cloud administrators grant access to solutions and services. In rare circumstances, you may need to link solution credentials to an Adobe ID.

  1. Follow the steps in your email invitation to the Experience Cloud.

  2. Log in using your Adobe ID or Enterprise ID.

  3. Select the solution selector. ( ).

    The solutions to which you have access are colored.

  4. Select the desired solution.

    This type of message displays if you are part of the appropriate group (and have permission to the solution) but have not yet linked your account credentials to your Adobe ID.

  5. Select Link Account, then provide your credentials.

Specify a default organization and landing page

You can specify a default organization and landing page to use when you log in.

In your profile, select Edit Profile.

Under Default Organization & Landing Page, you can customize your log-in experience.

Troubleshoot account linking issues

Help on problems that arise from account linking.

Typically, account linking fails because the Adobe ID is linked to a previous user. When account linking fails, you can:

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