Learn about browser support and common questions and answers for administrators in the Experience Cloud.
If your implementation has not been provisioned for core services, see Enable your applications for core services, which describes how to:
For more assistance, Contact Adobe Support.
No. The Experience Cloud is included at no additional charge. However, certain core services might have additional costs.
The functionality provided by the Experience Cloud interface adds new value to your business. It also is the standard path for accessing applications going forward, eventually replacing other individual application login flows. Logging in through Experience Cloud facilitates a smoother transition later.
Adobe Support can submit an impersonation request for which you receive an Adobe-branded email (example below) seeking your explicit authorization. The access is granted for a limited time. Once granted, the access can be revoked by you at any time. Adobe logs all actions taken by Adobe representatives.
Provisioning in the Experience Cloud means:
See the Admin Console User Guide for help.
User entitlements and product management are performed in the Adobe Admin Console (product link).
Important: Analytics administrators, see Manage Analytics Users in the Admin Console about migrating user IDs from Analytics Admin Tools to the Admin Console.
Admin Console administrators can grant access to users. Users are sent emails with sign-in instructions.
You might need to Contact Adobe Support to verify that your company has been fully provisioned.
Some users might need to link their application (Analytics) account to the Adobe ID or Enterprise ID.
See Manage user accounts.
An organization is the entity that enables an administrator to configure groups and users, and to control single sign-on in the Experience Cloud. The organization functions like a log-in company that spans all the Experience Cloud products and applications. Most often, an organization is your company name. However, a company can have many organizations.
The Organization ID is displayed on the Experience Cloud landing page and the Admin Console landing page.
Alternatively, administrators can log into the Admin Console (Navigate to https://adminconsole.adobe.com) for a specific organization, and you are able to see your IMS org ID in the URL.
For example, in the following URL:
The ID is:
Their access should be removed from the application itself. They will not be able to access the product from the Experience Cloud or through the direct login. You should also remove them at the Experience Cloud level.
See Identity Types.
No. Users must link their own applications with their user names and passwords.
Adobe Social is a product that can be sold with Analytics. Therefore, if you have Analytics you will see this application, but you will not have access unless you have purchased it.