Database monitoring

About instances databases

According to your contract, each of your Campaign instances is provisioned with a specific amount of database space.

Databases include all assets, workflows and data that is stored in Adobe Campaign.

Over time, databases can reach their maximum capacity, especially if the stored resources are never deleted from the instance, or if there are many workflows in a paused state.

Overflowing an instance database can lead to several issues (inability to login, to send emails etc.). Monitoring your instances’ databases is therefore essential to ensure optimal performance.

NOTE

If the amount of provided database space provided as shown in the Control Panel does not reflect the amount specified in your contract, reach out to Customer Care.

Monitoring database usage

Discover this feature in video using Campaign Classic or Campaign Standard

Control Panel allows you to monitor the database usage for each of your Campaign instances. To do this, open the Performance Monitoring card, then select the Databases tab.

Select the desired instance from the Instance List to display information about the instance’s database capacity and used space.

NOTE

Note that data from this dashboard is updated based on the Database cleanup technical workflow that runs on your Campaign instance (see Campaign Standard and Campaign Classic documentation).

You can check the last time the workflow ran below the Used Space and Provided Space metrics. Note that, if the workflow has not been running since more than 3 days, we recommend reaching out to Adobe Customer care so that they investigate why the workflow is not running.

Additional metrics, described below, are available in this dashboard to help you analyse the usage of the instance’s database:

Database utilization

The Database utilization area provides a graphical representation of the minimum, average and maximum database utilization over the last 7 days as well as the 90% database utilization threshold represented by a red dotted curve.

To change the period of time, use the filters available in the upper-right corner of the graph.

For better readability, you can also highlight one or several curves in the graph. To do this, select them from the Aggregation Type legend.

For more details on a specific period of time, hover over the graph to display information on the database usage that was made at this time.

Storage overview

The Storage overview area provides a graphical representation of the space occupied by:

  • System resources

    Note that, if system resources are consuming a large part of the database space, we recommend reaching out to Customer Care.

  • Out-of-the-box tables provided by default with your Campaign instances,

  • Temporary tables created by workflows and deliveries,

  • Non-out of the box tables generated after creating custom resources.

Click the View details button to get more details on the different assets that are consuming database space.

Use the filter to refine your search and display tables from a specific asset type only.

Top 10 temporary resources

The Top 10 temporary resources area lists the 10 largest temporary resources generated by workflows and deliveries.

Monitoring workflows and deliveries that are creating large temporary resources is a key step to monitor your database. If any temporary resource is consuming too much database space, make sure that having this workflow or delivery is necessary, and eventually navigate to your instance to stop it.

IMPORTANT

General recommendation is to avoid having more than 40 columns in non out of the box resources.

NOTE

If a workflow is found to have a large number of table counts or database size, we recommend reviewing the workflow in order to investigate why it is generating so much data.

Campaign Standard and Classic resources are also available at the end of this page to help you prevent database overload.

The View all button allows you to access detailed information on these temporary resources.

NOTE

The value in the Keep interim results column indicates if the option is enabled (“1”) or diabled (“0”) in Campaign. The Keep interim results option is accessible in workflows’ properties. It allows you to save the results of the transitions between the various activities of a workflow (see Campaign Standard and Campaign Classic documentation).

If the option is enabled for one of your workflows, the database cleanup workflow will not be able to reclaim the space consumed by interim results. We therefore recommend reviewing the workflow to check if the option can be turned off.

Preventing database overload

Campaign Standard and Classic offer various ways of preventing overconsumption of database disk space.

The section below provides useful resources from Campaign documentations to help you optimize your databases usage:

Workflows monitoring

Database maintenance

NOTE

Additionally, you can receive notifications when one of your databases is reaching its capacity. To do this, subscribe to email alerts.

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