Control Panel for hybrid hosting models

Hi. In this video you will learn about the control panel support for Adobe Campaign hybrid hosted instances, and how to activate it.

Control panel is a self-service tool, that helps Campaign administrators monitor key application assets of their Campaign instance, such as SFTP space, the database performance, and many more.

Control panel also assists administrators in performing various self-service functions, like IP allow listing, domain delegation, and SSL certificate management, without having to reach out to customer care.

The control panel features for Campaign hybrid deployments vary in comparison to the Campaign hosted model. As you are probably aware, in hybrid deployment models the marketing instance is on premise. Which means that it’s hosted by the customer, and Adobe has little to no control over this instance. For this reason, only a subset of control panel features is available to hybrid deployed customers. To access these features, log into control panel through the Experience cloud.

If you happen to be the first user with administrator rights to your instance, who’s logging into Experience Cloud, you might not see the control panel icon on the Experience Cloud landing page. This indicates that a mandatory step is missing. In that case, you will need to perform the following steps to be able to access control panel on Experience Cloud. First, you will need to establish a connection between your marketing instance and your IMS Org. For this, you will need to contact customer care.

Customer care requires your marketing instance URL, your IMS Org ID, your email ID, and the details of any other administrators who need access to control panel. Make sure to have the required information at hand, before calling in. It can take a day or two, until control panel becomes available.

Once the link is established, you will see Campaign control panel on the Experience Cloud landing page.

Now, you’ll need to ensure that you have user access to the control panel. Control panels only accessible to users who have the Adobe Campaign product admin role assigned. In the previous step, customer care might have already provided you with the right access. In that case, you should have no issues, logging into control panel. But, if you are a new user, you will run into access issues if you do not have the correct user rights assigned.

If you encounter login issues, reach out to customer care or any existing administrator on your Campaign instance, and request to assign the required user rights to your user profile. Once you have successfully logged into control panel, you are initially presented with just two cards, the instant settings and the service calendar. With the hybrid deployment model, you will need to manually provide control panel with your mid and RT account details, to activate the additional functionality.

For this, you will require the mid and RT URL, as well as the operator name and password for your marketing instance. Did you know, you can find the URL in the account setup of your marketing instance? Simply go to your marketing instance, navigate to external accounts, select your execution instance, you will find the required information in the connection section. Copy the URL, then back in control panel, select the instant settings card. By the way, you can see here, the IP allow listing is not yet available for your instance. So, let’s activate all the missing functionality, including the IP allow listing.

Navigate to external accounts. Click the add new URL button. Paste the mid URL into the URL field, and add the operator and the password.

The username and password are typically provided to your administrator team at initial provisioning of your marketing instance.

Save this URL, and add the IT URL, the same way.

Once you click save, and automatic process is triggered, which validates the correctness of the information provided. The status of the URL remains pending, until it has passed validation. The status of these jobs can be checked under the job log.

Once the URLs have been validated, the control panel features for your instance will become available. And now, you can see the IP allow listing is available, and, so is the SubDomains and certificate sections.

You can now allow list instance related domains, delegate SubDomains, and view SubDomains delegated outside of control panel. You can manage certificates on these delegated domains. You can see the listing of SSL certificates on domains, and, of course, work with the service calendar. -