Sales Emails

Store Fulfillment offers an extended set of transactional email templates to support order and fulfillment workflows. They offer consistent, automated communication and messaging across channels—notifying customer and store administrators about order status changes, instructions for in-store pickup orders, and more.

Store Fulfillment email templates are configured with default messaging and settings. Merchant administrators in Adobe Commerce can manage and modify configurations, and select the email templates to communicate with customers in different scenarios. Administrators can configure and customize templates as well.

Configure the Sales Email templates from the Admin: Stores > Configuration > Sales > Sales Emails.

Emails - General Settings

Field Description Scope Required
Asynchronous Sending Disable this feature. Asynchronous email sending is not supported. For the fastest communication and response time for Store Pickup, send emails immediately instead of batching them. Store View No

Order Ready for Pickup in Store

Field Description Scope Required
Enabled This email is sent to the customer when the store associate has completed picking their order. Set to "No" to disable the email notification. If the email template is disabled, it does not prevent an order from being picked by the store associate. Store View No
Order Ready For Pickup Email Sender The sender identity used when sending the email notification. Store View No
Order Ready For Pickup Email Template The email message template used to notify registered customers. A default template is provided with the integration. Store View No
Order Ready For Pickup Email Template for Guest The email message template used to notify guest customers. A default template is provided with the integration. Store View No
Order Ready for Pickup Email Template for Alternate Pickup Contact The email message template used to notify additional contacts named in the order. A default template is provided with the integration. Store View No
Send Order Ready For Pickup Email Copy To A comma-delimited list of email addresses to send a copy of each notification. Store View No
Send Order Ready For Pickup Email Copy Method The email copy method---carbon copy---to use. Store View No

Order has been picked up in Store

Field Description Scope Required
Enabled This email is sent to the customer when to confirm that they have picked up their order from the store. Set to "No" to disable the email notification. If the email template is disabled, it does not prevent an order from being picked up by the customer. Store View No
Order Has Been Picked Up Email Sender The sender identity used when sending the email notification. Store View No
Order Has Been Picked Up Email Template The email message template used to notify registered customers. A default template is provided with the integration Store View No
Order Has Been Picked Up Email Template for Guest The email message template used to notify guest customers. A default template is provided with the integration. Store View No
Send Has Been Picked Up Email Copy To A comma-delimited list of email addresses to send a copy of each notification. Store View No
Send Has Been Picked Up Email Copy Method The email copy method---carbon copy---to use. Store View No

Order Delayed

Field Description Scope Required
Enabled This email is sent to the customer to notify them about a delay in processing or picking their order at the merchant store. Set to "No" to disable the email notification. If the email template is disabled, feature does not prevent an order from being delayed. Store View No
Order Delayed Email Sender The sender identity used when sending the email notification. Store View No
Order Delayed Email Template The email message template used to notify registered customers. A default template is provided with the integration. Store View No
Order Delayed Email Template for Guest The email message template used to notify guest customers. A default template is provided with the integration. Store View No
Send Order Delayed Email Copy To A comma-delimited list of email addresses to send a copy of each notification. Store View No
Send Order Delayed Copy Method The email copy method---carbon copy---to use. Store View No

Order Canceled

Field Description Scope Required
Enabled This email is sent to the customer to notify them that their order has been canceled at the merchant store. Set to No to disable the email notification. If the email template is disabled, it feature does not prevent an order from being canceled. Store View No
Order Canceled Email Sender The sender identity used when sending the email notification. Store View No
Order Canceled Email Template The email message template used to notify registered customers. A default template is provided with the integration. Store View No
Order Canceled for Guest The email message template used to notify guest customers. A default template is provided with the integration. Store View No
Send Order Canceled Email Copy To A comma-delimited list of email addresses to send a copy of each notification. Store View No
Send Order Canceled Copy Method The email copy method---carbon copy---to use. Store View No

Order Partly Canceled

Field Description Scope Required
Enabled This email is sent to the customer to notify them that part of their order has been canceled at the merchant store. Set to No to disable the email notification. If the email template is disabled, it does not prevent an order from being partly canceled. Store View No
Order Partly Canceled Email Sender The sender identity used when sending the email notification. Store View No
Order Partly Canceled Email Template The email message template used to notify registered customers. A default template is provided with the integration. Store View No
Order Partly Canceled Email Template for Alternate Pickup Contact The email message template used to notify additional contacts named in the order. A default template is provided with the integration. Store View No
Order Partly Canceled for Guest The email message template used to notify guest customers. A default template is provided with the integration. Store View No
Send Order Partly Canceled Email Copy To A comma-delimited list of email addresses to send a copy of each notification. Store View No
Send Order Partly Canceled Copy Method The email copy method---carbon copy---to use. Store View No

Ship to Store

Field Description Scope Required
Order Has Ship To Store Products Email Sender Email sent to specified merchant personnel as an aggregate report of all open orders that cannot be picked in a merchant store until their inventory is available.

Merchants can use this report to initiate and manage store-to-store inventory transfers or replenishment.

This notification only applies when the Ship-to-Store features are enabled.

This label does not affect the selected shipping carrier or their available shipping method labels.
Store View No
Ship To Store Email Recipients A comma-delimited list of email addresses to send a copy of each notification. Store View No
Email Template The email message template used to notify recipients. A default template is provided with the integration. Store View No
NOTE

If you allow backorders, you must provide an administrator email address to receive notifications about these orders. Add the address to the following configuration settings: Send Order Delayed Email Copy To in the Order Delay template, and Ship To Store Email Recipients in the Ship to Store template.

On this page