Manage Order Status

When a customer places an order, a sales order is created as a temporary record of the transaction. The sales order has a status of Pending until payment is received. While in Pending status, orders can be edited or canceled up until the time that payment is received and an invoice is generated. In this video, learn how to check order status and its details and how to change the status of an order, if necessary.

Who is this video for?

  • Sales
  • Customer service representatives

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