This Fastly troubleshooter for Adobe Commerce users will guide you to the solutions, based on your response about the symptoms you see. Click on the questions to see the next options or answers.
Run your project URL through the Backend Tester - Fastly. It shows the version of VCL configuration file, if the page is cacheable, the version of Fastly module and other useful troubleshooting information. Do you have any errors?
a. YES – You have the message Plugin VCL version is outdated! Please re-Upload. For the solution to this error, refer to Fastly Error: Plugin VCL version is outdated! Please re-Upload.
b. NO – Step 3.
When you ran
dig did it return a record pointing to prod.magentocloud.map.fastly.net or one of the following IP addresses (see Update DNS configuration with production setting in our developer documentation):
curl -svo /dev/null "https://website.com"in the CLI/terminal?
a. YES – This is likely a certificate issue. Visit the website in a browser and select the lock icon and look for a certificate expiration. Proceed to Step 6.
b. NO – Visit http://fastly-debug.com and share this information in an Adobe Commerce support ticket.
a. YES – You need to renew your TLS certificate with the Certificate Authority (CA).
b. NO – You may not have a certificate at all. If you have Adobe Commerce we recommend that you purchase a TLS certificate. If you are on Adobe Commerce on cloud infrastructure you can have a Domain-Validated Let’s Encrypt SSL/TLS certificate to serve secure HTTPS traffic from Fastly. See provision SSL/TLS certificates in our developer documentation.