This issue was fixed in Live Search [2.0.4]. To install the latest version, refer to Updating Live Search in the user guide.
This article provides information on the known issue where the Product Listing Page (PLP) shows the We can’t find products matching the selection error while the search popover returns some items.
Adobe Commerce (all deployment methods) 2.4.x
Live Search displays search results regardless of the stock status settings in the Adobe Commerce Admin. Even when the Display Out-of-Stock Products is set to No, the products are displayed. It results in the PLP error We can’t find products matching the selection.
Steps to reproduce:
You see the We can’t find products matching the selection message on PLP, and no products are displayed on the search pop-up.
You see the We can’t find products matching the selection message on PLP, and both products are displayed on the search pop-up.
There is no solution for this issue at the moment. Our Live Search team will soon provide a setting to configure Live Search to display products correctly.
Install Live Search in our user guide.