This article provides a patch for the issue where the CAPTCHA feature for checkout does not work as expected on the Place Order page when using third-party payment providers like Paypal Express, Payflow Pro, or CyberSource in Adobe Commerce.
This known issue is mentioned in our developer documentation:
For Adobe Commerce 2.3.6:
For Adobe Commerce 2.4.1:
Steps to reproduce
Expected result:
The CAPTCHA feature functions as expected.
Actual result:
The error message displays: Please provide CAPTCHA code and try again.
Apply one of the patches below depending on whether you are on Adobe Commerce on-premises/Adobe Commerce on cloud infrastructure/Magento Open Source 2.3.6 or 2.4.1.
The patches are attached to this article, available for download in both .composer
and .git
formats.
To download a patch, scroll down to the end of the article and click the file name, or click one of the following links:
For Adobe Commerce on-premises/Adobe Commerce on cloud infrastructure/Magento Open Source 2.3.6 :
For Adobe Commerce on-premises/Adobe Commerce on cloud infrastructure/Magento Open Source 2.4.1 :
These patches are not compatible with any other Adobe Commerce or Magento Open Source versions and editions.
Composer patch
See How to apply a composer patch provided by Adobe in our support knowledge base for composer patch instructions.
Git patch
See developer documentation Applying patches: Custom patches for git patch instructions for Adobe Commerce/Magento Open Source.