Adobe Commerce Site-Wide Analysis Tool Report FAQ

This article provides a description of the Site-Wide Analysis Tool Report, generated automatically for Adobe Commerce on cloud infrastructure customers on a monthly or quarterly basis.

NOTE

In Adobe Commerce on cloud infrastructure v2.4.1 and higher, Site-Wide Analysis Tool is available through the Commerce Admin Panel. Hence, Site-Wide Analysis Tool Reports can be run directly by the Customer. For access details, please refer to the Site-Wide Analysis Tool guide.

What is Site-Wide Analysis Tool?

Site-Wide Analysis Tool is a SaaS application that performs end-to-end ‘point-in-time’ customer site analysis (within the Site-Wide Analysis Tool environment, not on the customer’s site). All Site-Wide Analysis Tool-related customer site information is collected on predetermined schedules from every 3 hours to once a day. This means that Site-Wide Analysis Tool is constantly analyzing customer site data for findings.

What is a Site-Wide Analysis Tool Report?

The Site-Wide Analysis Tool Report is a list of findings (issues) with self-service, best practice recommendations, that can be sent to customers in a PDF form through the Adobe Commerce support ticket system.

What information is included in a Site-Wide Analysis Tool Report?

The site information, provided in the Site-Wide Analysis Tool report, includes:

  • Finding
    • Overview, including a ‘Priority’ for order of implementation fix
    • Finding Description
    • Pre-condition(s), if any
    • Site Impact(s)
    • Root Cause(s)
    • Recommendation(s)
  • Exception logs
    • Log exception info
    • Date of last occurrence
    • Number of times the exception occurs

Who receives the automated monthly Site-Wide Analysis Tool reports?

Currently, those customers with a low Site-Wide Analysis Tool Health Index (at or below the currently set performance threshold), will receive a monthly Site-Wide Analysis Tool Report for their Production environment through the support ticket system.

Who receives the automated quarterly Site-Wide Analysis Tool reports?

All customers, irrespective of the Site-Wide Analysis Tool Health Index, will receive a quarterly Site-Wide Analysis Tool Report for their Production environment through the support ticket system.

How are Reports delivered?

Site-Wide Analysis Tool reports are delivered automatically via the Adobe Commerce support ticket system monthly or quarterly. Site-Wide Analysis Tool reports can also be generated manually from the Site-Wide Analysis Tool Dashboard and saved to your desktop. These Site-Wide Analysis Tool reports can then be emailed as attachments.

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