ACSD-53204: “The product can’t be saved” error on concurrent requests to add images to gallery

The ACSD-53204 patch fixes the issue where “The product can’t be saved” error is thrown when making concurrent requests to add images to the product gallery using the rest/V1/products/<sku>/media endpoint. This patch is available when the Quality Patches Tool (QPT) 1.1.39 is installed. The patch ID is ACSD-53204. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.7.

Affected products and versions

The patch is created for Adobe Commerce version:

• Adobe Commerce (all deployment methods) 2.4.6

Compatible with Adobe Commerce versions:

• Adobe Commerce (all deployment methods) 2.4.6 - 2.4.6-p3

Issue

“The product can’t be saved” error is thrown when making concurrent requests to add images to the product gallery using the rest/V1/products/<sku>/media endpoint.

Steps to reproduce:

1. Log in to the Admin Panel.
2. Create a product with SKU p1.
3. Make multiple concurrent requests to the rest/V1/products/<sku>/media endpoint to upload multiple images simultaneously.

Expected results:

The images are saved without errors.

Actual results:

“The product can’t be saved” error is returned from time to time.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

• Adobe Commerce or Magento Open Source on-premises: Quality Patches Tool > Usage in the Quality Patches Tool guide.
• Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in the Commerce on Cloud Infrastructure guide.

Related reading

To learn more about Quality Patches Tool, refer to:

• Quality Patches Tool released: a new tool to self-serve quality patches in our support knowledge base.
• Check if patch is available for your Adobe Commerce issue using Quality Patches Tool in our support knowledge base.

For info about other patches available in QPT, refer to Quality Patches Tool: Search for patches in the Quality Patches Tool guide.