ACSD-51666: Error The session has expired, please login again. after you log in

Last update: 2023-10-02
  • Created for:
  • Admin
    Developer

The ACSD-51666 patch fixes the issue where the error The session has expired, please login again. occurs after you try to log in. This patch is available when the Quality Patches Tool (QPT) 1.1.36 is installed. The patch ID is ACSD-51666. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.7.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.5-p1

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.3.7 - 2.4.6-p2
NOTE

The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.

Issue

You get the error The session has expired, please login again. when trying to log in with the new password from one device after resetting the password on a different device. It only happens if there’s an additional Ajax request on the page added by a custom module.

Steps to reproduce:

  1. Install a custom module that adds an Ajax request on every page on the storefront.
  2. Create a new account.
  3. Log out and go back to the login page.
  4. Open the Forgot Password link in a different browser and send the Reset Password email.
  5. Open the reset password email in the first browser and set the new password.
  6. Try to log in in the second browser.

Expected results:

You are able to log in successfully on the first attempt.

Actual results:

  • You see the The session has expired, please login again. error.
  • You are not logged in and redirected to the homepage.
  • Your second attempt to log in is successful.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

For info about other patches available in QPT, refer to Quality Patches Tool: Search for patches in the Quality Patches Tool guide.

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