ACSD-51636: Company admin can’t add new users from the customer account section
The ACSD-51636 patch fixes the issue where the company admin can’t add new users from the customer account section despite having all necessary roles and permissions. This patch is available when the Quality Patches Tool (QPT) 1.1.34 is installed. The patch ID is ACSD-51636. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.7.
Affected products and versions
The patch is created for Adobe Commerce version:
- Adobe Commerce (all deployment methods) 2.4.5-p2
Compatible with Adobe Commerce versions:
- Adobe Commerce (all deployment methods) 2.4.5 - 2.4.6-p1
magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.Issue
The company admin can’t add new users from the customer account section despite having all necessary roles and permissions.
Prerequisites:
- B2B module is installed.
- Company functionality is enabled.
Steps to reproduce:
- Create a new company.
- Go to Admin > Customers > All Customers.
- Edit Company Admin type to Customer.
- Log in as a customer.
- Go to My Account > Company Users > Add User and add details for the user and make it active.
- Save the new user.
Expected results
The admin user is able to add a new user.
Actual results
-
The admin user gets an error message: Something went wrong.
-
The admin user cannot create a new customer.
-
Log contains the following error:
code language-php report.CRITICAL: Error: Call to a member function __toArray() on null in app/code/Magento/LoginAsCustomerLogging/Observer/LogSaveCustomerObserver.php:123
Apply the patch
To apply individual patches, use the following links depending on your deployment method:
- Adobe Commerce or Magento Open Source on-premises: Quality Patches Tool > Usage in the Quality Patches Tool guide.
- Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in the Commerce on Cloud Infrastructure guide.
Related reading
To learn more about Quality Patches Tool, refer to:
- Quality Patches Tool released: a new tool to self-serve quality patches in our support knowledge base.
- Check if patch is available for your Adobe Commerce issue using Quality Patches Tool in our support knowledge base.
For info about other patches available in QPT, refer to Quality Patches Tool: Search for patches in the Quality Patches Tool guide.