ACSD-48300: return cannot be created if configurable product is removed

The ACSD-48300 patch fixes the issue where a return cannot be created if the configurable product is removed. This patch is available when the Quality Patches Tool (QPT) 1.1.25 is installed. The patch ID is ACSD-48300. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.6.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.3

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.0 - 2.4.5-p1
NOTE

The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.

Issue

Return cannot be created if the configurable product is removed.

Steps to reproduce:

  1. Enable RMA on the storefront at Stores > Configuration > Sales > Sales > RMA Settings.
  2. Create a configurable product.
  3. On the storefront, create an account (and/or log in).
  4. Add a configurable product to the cart as the first item.
  5. Add any simple product afterward.
  6. Place the order.
  7. Ship the order.
  8. Now delete the configurable product only (do not delete its child products).
  9. On the storefront, go to My Orders and view the order.
  10. Click on Return.

Expected results:

The admin is able to return items even though the configurable product is deleted.

Actual results:

An error occurs when returning items.

report.CRITICAL: Error: Call to a member function getShipmentType() on null in magento2ee/app/code/Magento/Rma/view/frontend/templates/return/create.phtml:52

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

For info about other patches available in QPT, refer to Quality Patches Tool: Search for patches in the Quality Patches Tool guide.

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