MDVA-43824: Order cancellation action failed with error “You have not cancelled the item”

The MDVA-43824 patch solves the issue where the order cancellation action failed with the error: You have not cancelled the item. This patch is available when the Quality Patches Tool (QPT) 1.1.13 is installed. The patch ID is MDVA-43824. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.5.

Affected products and versions

The patch is created for Adobe Commerce version:

• Adobe Commerce (all deployment methods) 2.4.3-p1

Compatible with Adobe Commerce versions:

• Adobe Commerce (all deployment methods) 2.3.6 - 2.3.7-p3, 2.4.1 - 2.4.4

Issue

Order placed by a logged-in customer cannot be cancelled. The order cancellation action failed with the following error:

Zend_Db_Statement_Exception: SQLSTATE[23000]: Integrity constraint violation: 1452 Cannot add or update a child row: a foreign key constraint fails (`mer33515_ee24developpbdevelop`.`salesrule_customer`, CONSTRAINT `SALESRULE_CUSTOMER_RULE_ID_SEQUENCE_SALESRULE_SEQUENCE_VALUE` FOREIGN KEY (`rule_id`) REFERENCES `sequence_salesrule` (`sequen), query was: INSERT INTO `salesrule_customer` () VALUES (){code}

Steps to reproduce:

1. Create a sales rule (coupon type is either “Specific Coupon” or “No Coupon”).
2. Go to the storefront and log in as a customer and add a product to the cart.
3. Go to the cart and apply the cart price rule if the cart price rule has a coupon as “Specific Coupon”. The cart price rule should be applied successfully.
4. Go to checkout and place the order with any payment method.
5. Go to the Commerce Admin > Sales > Orders.
6. Open the order placed in Step 4.
7. Click on the Cancel button.

Expected results:

The order is cancelled successfully without any error.

Actual results:

The order cancellation action failed with the following error: You have not cancelled the item.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

• Adobe Commerce or Magento Open Source on-premises: Software Update Guide > Apply Patches in our developer documentation.
• Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in our developer documentation.

Related reading

To learn more about Quality Patches Tool, refer to:

• Quality Patches Tool released: a new tool to self-serve quality patches in our support knowledge base.
• Check if patch is available for your Adobe Commerce issue using Quality Patches Tool in our support knowledge base.

For info about other patches available in QPT, refer to Patches available in QPT in our developer documentation.