The MDVA-38827 patch fixes the issue where customers receive an order shipment email containing the following error message: We’re sorry, an error has occurred while generating this content. This patch is available when the Quality Patches Tool (QPT) 1.1.0 is installed. The patch ID is MDVA-38827. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.4.
The patch is created for Adobe Commerce version:
Adobe Commerce on cloud infrastructure 2.4.2-p1
Compatible with Adobe Commerce versions:
Adobe Commerce (all deployment methods) 2.3.3-p1 – 2.4.2-p1
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the
magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.
When the Notify Customers by Email option for shipment is selected, customers receive an email containing the following error message: We’re sorry, an error has occurred while generating this content.
Steps to reproduce:
Sales email with shipment comments is generated.
The following error message is received in the email: We’re sorry, an error has occurred while generating this content.
To apply individual patches, use the following links depending on your deployment method:
To learn more about Quality Patches Tool, refer to:
For info about other patches available in QPT, refer to Patches available in QPT in our developer documentation.