MDVA-35254: Checkout CAPTCHA functioning incorrectly

The MDVA-35254 patch fixes the issue with CAPTCHA fields not displaying after an unsuccessful number of attempts in checkout for third-party payment. This patch is available when the Quality Patches Tool (QPT) 1.0.19 is installed. The patch ID is MDVA-35254. Please note that the issue was fixed in Adobe Commerce version 2.4.3.

Affected products and versions

The patch is created for Adobe Commerce version:

Adobe Commerce on cloud infrastructure 2.4.1

Compatible with Adobe Commerce versions:

Adobe Commerce (all deployment methods) 2.3.1-2.4.2

Issue

Steps to reproduce:

Configure CAPTCHA:

1. Install and configure third-party payment provider (Example: Braintree).
2. Go to Store > Configuration > Customer > Customer Configuration > CAPTCHA > Forms.
3. Select Checkout/Placing Order.
4. Keep the Number of Unsuccessful Attempts to Log in as default (default = 3).
5. Log in as a customer.
6. Add any product to the shopping cart.
7. Go to the payment section in checkout.
8. Select Credit Card payment method (Example: Braintree).
9. Make three unsuccessful payment attempts.

Expected results:

The CAPTCHA field is displayed when the number of failed attempts is reached.

Actual results:

The CAPTCHA field never displays, only the error message: Please provide CAPTCHA code and try again.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

• Adobe Commerce or Magento Open Source on-premises: Software Update Guide > Apply Patches in our developer documentation.
• Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in our developer documentation.

Related reading

To learn more about Quality Patches Tool, refer to:

• Quality Patches Tool released: a new tool to self-serve quality patches in our support knowledge base.
• Check if patch is available for your Adobe Commerce issue using Quality Patches Tool in our support knowledge base.

For info about other patches available in QPT, refer to Patches available in QPT in our developer documentation.