MDVA-13203 patch: 503 error homepage post full reindex

The MDVA-13203 Adobe Commerce patch fixes the issue where your site is showing a maintenance page and there are CRITICAL: SQLSTATE[23000]: Integrity constraint violation errors in the system.log. The patch ID is MDVA-13203. This patch is available when the Quality Patches Tool (QPT) 1.0.13 is installed.

Affected products and versions

The patch is created for Adobe Commerce version: Adobe Commerce on cloud infrastructure 2.2.4.

Compatible with Adobe Commerce versions: Adobe Commerce (all deployment methods) 2.3.0-2.4.1.

NOTE

The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.

Issue

Steps to reproduce:

  1. Go to the affected URL.
  2. You see the maintenance page.
  3. Check that the site is not in maintenance status via SSH: 
     bin/magento maintenance:status
 Status: maintenance mode is not active
 List of exempt IP-addresses: none
  4. Look at system.log:
grep critical -i var/log/system.log |tail

[2018-09-04 17:05:18] report.CRITICAL: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '4613' for key 'PRIMARY', query was: INSERT  INTO `search_tmp_5b8ebb4e994da5_88027289` (`entity_id`,`score`) VALUES (?, ?),... (?, ?), (?, ?) [] []
[2018-09-04 17:05:21] report.CRITICAL: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '4613' for key 'PRIMARY', query was: INSERT  INTO `search_tmp_5b8ebb51579943_52333638` (`entity_id`,`score`) VALUES (?, ?),...,(?, ?) [] []
[2018-09-04 17:05:47] report.CRITICAL: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '1350' for key 'PRIMARY', query was: INSERT  INTO `search_tmp_5b8ebb6b7028f4_68065024` (`entity_id`,`score`) VALUES (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?) [] []
[2018-09-04 17:05:47] report.CRITICAL: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '1350' for key 'PRIMARY', query was: INSERT  INTO `search_tmp_5b8ebb6b7885a9_23360993` (`entity_id`,`score`) VALUES (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?), (?, ?) [] []

date

Tue Sep  4 17:06:11 UTC 2018

Expected results: You should see the site.

Actual results: The maintenance page shows because of database consistency issues.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

For info about other patches available in QPT, refer to Patches available in QPT in our developer documentation.

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