Managed alerts for Adobe Commerce: Apdex warning alert
This article provides troubleshooting steps for when you receive an Apdex warning alert for Adobe Commerce in New Relic. The Apdex score measures users’ satisfaction to the response time of web applications and services. Immediate action is required to remedy the issue. The alert will look something like the following, depending on the alert notification channel you selected.
Affected products and versions
Adobe Commerce on cloud infrastructure Pro plan architecture
Adobe Commerce on cloud infrastructure Starter plan architecture
You will receive a managed alert in New Relic if you have signed up to Managed alerts for Adobe Commerce and one or more of the alert thresholds have been surpassed. These alerts were developed by Adobe to give merchants a standard set using insights from Support and Engineering.
Abort any deployment scheduled until this alert is cleared.
Check for other PHP issues. Review running processes by running ps aufx in the CLI/Terminal. In the terminal output you will see cron jobs and processes that are currently being executed. Check the output for the processes’ execution time. If there is a cron with a long execution time, the cron may be hanging. For troubleshooting steps, refer to Slow performance, slow and long running crons and Cron job stuck in “running” status in our support knowledge base.
If you are still struggling to identify the source, review recent trends to identify issues with recent code deployments or configuration changes (for example, new customer groups and large changes to the catalog). It is recommended that you review the past seven days of activity for any correlations in code deployments or changes.
If the upsize returns the site to normal operations, consider requesting a permanent upsize (contact your Adobe Account Team), or try to reproduce the problem in your Dedicated Staging by running a load test and optimize queries, or code that reduces pressure on services. Refer to Cloud for Adobe Commerce > Test Deployment > Load and stress testing in our developer documentation.