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Table of contents
Adobe Commerce Support Knowledge Base
Support Tools
Support Tools overview
Site-wide Analysis tool
Site-Wide Analysis Tool by Adobe: overview
Adobe Commerce Site-Wide Analysis Tool Report FAQ
Observation for Adobe Commerce
Observation for Adobe Commerce overview
Managed alerts on Adobe Commerce
Managed alerts on Adobe Commerce: Redis memory critical alert
Managed alerts for Adobe Commerce: Disk warning alert
Managed alerts for Adobe Commerce
Managed alerts for Adobe Commerce: Disk critical alert
Managed alerts on Adobe Commerce: Redis memory warning alert
Managed alerts for Adobe Commerce: Memory warning alert
Managed alerts on Adobe Commerce: CPU critical alert
Managed alerts on Adobe Commerce: Memory critical alert
Managed alerts for Adobe Commerce: Apdex critical alert
Managed alerts on Adobe Commerce: MariaDB alerts
Managed alerts for Adobe Commerce: Apdex warning alert
Managed alerts for Adobe Commerce: CPU warning alert
Patches available in QPT tool
Patches available in QPT tool overview
v1.0.5
Overview: Quality Patches Tool (QPT) v1.0.5
MDVA-28191: No payment method for one website in Admin Create New Order
MDVA-28409 patch: Adobe Commerce web server crashing - Out of memory
MDVA-28661: Issue with company users management when changing admin email
MDVA-28763: Issues with managing product images via REST API
MDVA-29042: Global category permissions unchanged
MDVA-29959 patch: Admin with “Customers” permissions cannot manage company account
MDVA-30107: Store switcher does not work as expected
MDVA-30265: Tracking link in email returns 404 Page not Found
MDVA-30284 Patch: Elasticsearch 7 - Limit of total fields [XXXXX] in index has been exceeded
MDVA-30428: Wishlist not working with Inventory Management
MDVA-30593 patch: Expired quotes are not cleaned up
v1.0.6
Overview: Quality Patches Tool (QPT) v1.0.6
MDVA-28202 patch: Out of stock products don’t filter properly
MDVA-28300: Price calculation issue with catalog price rule in GraphQL
MDVA-28993: Elasticsearch partial search, “minimum should match” and fix for “searches with hyphen” issue
MDVA-29446: Non-relevant shipping method available for checkout
MDVA-29787: Related products are not displayed
MDVA-30102: Redis cache getting full
MDVA-30357: Sitemap generated by cron has wrong image URL
MDVA-30565: Session cache local storage and checkout issue
MDVA-30599: Customer_is_guest is set incorrectly
MDVA-30977: Missing products from categories, indexing related
MDVA-31006: Paypal Duplicate Orders 10415 error
v1.0.7
Overview: Quality Patches Tool (QPT) v1.0.7
MDVA-29148: ArrayBackend does not assign default value on save
MDVA-29389: Advanced Reporting related cron job fails
MDVA-30594: Multiple address checkout errors
MDVA-30782: Dynamic block is displayed regardless of cart rule
MDVA-30815: Elasticsearch blank search results
MDVA-30837: Minimum order amount for free shipping
MDVA-30945: Fatal error during add and update cart operations
MDVA-30972: Order status incorrect shipment created via REST API
MDVA-31007: Custom address attributes display
MDVA-31021: Slow import and export if many product options
MDVA-31224 patch: Product price reindex takes too long
MDVA-31282: Double authorization on Paypal PayFlow Pro
MDVA-31343 patch: Schedule update removes body class for category
v1.0.8
Overview: Quality Patches Tool (QPT) v1.0.8
MDVA-28357 SKU search in Advanced Search page doesn’t work
MDVA-29954: Wrong address sent new company user registration email
MDVA-30112: Large number reservation inconsistencies
MDVA-30963: Admin product search filter not working as expected
MDVA-31150: Invoice without store credit info
MDVA-31242: Issue in exporting orders in CSV format
MDVA-31295: Loyalty points on partial orders
v1.0.9
Overview: Quality Patches Tool (QPT) v1.0.9
MDVA-28651: B2B - quotes slow to load
MDVA-30889: Can’t invoice bundle products virtual and simple
MDVA-31168 patch: Product export file does not show in Admin
MDVA-31363 patch: Cart price rule does not apply (GraphQL)
MDVA-31640 patch: Unable to create consecutive scheduled update via REST API
MDVA-31759 patch: CSV import ignores attribute updates
MDVA-31791 patch: Improvement for product page with related products and target rules
MDVA-32012 patch: S. Korean and Argentina zip codes validation
MDVA-32313 patch: Products added to wishlist with wrong configuration
v1.0.12
Overview: Quality Patches Tool (QPT) v1.0.12
MDVA-12304: 503 error on store front and cookie error
MDVA-30845: Checkout breaks connection to shipping provider fails
MDVA-31236: Admins cannot setup 2FA or log in
MDVA-31399 patch: Subtotal (Incl. Tax) in cart rule condition
MDVA-32133 patch: Page builder doesn’t load media gallery
MDVA-32449: Sales order history slow or doesn’t load with 503 error
MDVA-32632: Orders in payment system but not in Adobe Commerce
MDVA-32739 patch: Old emails sent when asynchronous sending enabled
v1.0.13
Overview: Quality Patches Tool (QPT) v1.0.13
MCP-87 Adobe Commerce patch: Storefront broken
MDVA-13203 patch: 503 error homepage post full reindex
MDVA-19391: Advanced Reporting not working
MDVA-20376: No such entity with customerId
MDVA-22150 Adobe Commerce patch: Frontend user can’t log in
MDVA-23426 Magento patch: Emails sent as attachments from Outlook
MDVA-23764 Magento patch: Error when loading dynamic blocks
MDVA-30858: PayPal Settlement reports missing
MDVA-32545 patch: Order invoices don’t send automatically
MDVA-32714 patch: Customer group price not working via GraphQL
MDVA-33106 patch: Rescheduled product changes erased after cron run
v1.0.14
Overview: Quality Patches Tool (QPT) v1.0.14
MDVA-24201: Catalog price rules don’t work
MDVA-28511: Accented letters hang Payflow payments
MDVA-31519 patch: Lost order after guest checkout
MDVA-31969 patch: Import products .csv images duplicated
MDVA-32694 patch: Issue adding product to a quote
MDVA-33281 patch: Inventory inconsistency issues
MDVA-33382 patch: Invalidated indexers
MDVA-33516 patch: Edit bundled product Requisition List error
MDVA-33975 patch: GraphQL price calculations
v1.0.15
Overview: Quality Patches Tool (QPT) v1.0.15
MDVA-27664 patch: Date of birth account error
MDVA-32759 patch: Shared catalogs delete tier pricing
MDVA-33393 patch: Provided countryId does not exist
MDVA-33482 patch: Tax miscalculation in credit memo
MDVA-33559 patch: PayflowPro payment declined error
MDVA-33632 patch: Out of stock product reorder exception
MDVA-33894 patch: Bundle solution for Quick Order
MDVA-33970 patch: Currency sign in credit memo
MDVA-33976 patch: Bundle Out Of Stock after option removed
MDVA-33992: B2B custom pricing for wholesaler not displayed in cart
MDVA-34023 patch: “No such entity with addressId” error
MDVA-34469: Wrong store code specified for cart
v1.0.16
Overview: Quality Patches Tool (QPT) v1.0.16
MDVA-32634 patch: Move category in hierarchy url_path wrong
MDVA-33344 patch: “rma-item” attribute set ID hard-coded
MDVA-33453: Page Builder preview breaks product price differs across sites
MDVA-34192 patch: Can’t modify customers date in certain format
MDVA-34847: customer_grid_flat table slow queries
MDVA-34886: No search results when “weight” attribute used
v1.0.17
Overview: Quality Patches Tool (QPT) v1.0.17
MDVA-34012 patch: Attribute checkbox changes in error
MDVA-34850: Swatches not strike-through inventory reaches “0”
MDVA-34867: Condition fieldset values for Scheduled Update not saved
MDVA-34943: Quick order can’t add 2+ products to cart
MDVA-35064: URL rewrites not generated for configurables created via API
MDVA-35092: Vimeo Error: “Video not found”
MDVA-35197: GraphQL add to cart error if added products out of stock
v1.0.18
Overview: Quality Patches Tool (QPT) v1.0.18
MDVA-32655: “quoteItemCleaner” consumer executes one message per execution
MDVA-34102: Inconsistent salable quantity
MDVA-34189: Visual merchandiser runs long MySQL queries
MDVA-34695: Products and categories not displaying
MDVA-35286: Error switching Multiple Address to Onepage checkout
MDVA-35312: Empty GraphQL request throws 500 error not 200 OK
v1.0.19
Overview: Quality Patches Tool (QPT) v1.0.19
MDVA-31307: Out of memory on certain categories
MDVA-33289 patch: Javascript in address at checkout
MDVA-33614 patch: Can’t save Terms page
MDVA-33704 patch: In-store pickup doesn’t display
MDVA-34474: API requisition list update results in error
MDVA-34591: Cart price rule calculations not as expected
MDVA-34928: Checkout page error after store credit removed
MDVA-35155: Can’t buy bundle product after option title changed
MDVA-35254: Checkout CAPTCHA functioning incorrectly
MDVA-35356: Wrong store credit return after canceling partially invoiced order
MDVA-35569: FPT won’t show in GraphQL
MDVA-35847: Company User form not working
MDVA-35910: Form validation broken when “Login as Customer” disabled
MDVA-35982: Can’t ship some orders
v1.0.20
Overview: Quality Patches Tool (QPT) v1.0.20
MC-41359 Commerce patch: Missing settings SameSite cookie param
MDVA-11189: cataloginventory_stock rows deleted post CSV import
MDVA-15546: Column ‘entity_id’ where clause is ambiguous
MDVA-19640: Advanced reporting shows no data
MDVA-21095: INSERT INTO “search_tmp…” never ends after mass attribute update
MDVA-22026: Can’t import product images from external URL
MDVA-22383: Target rule indexers slow to index
MDVA-26639: No order items in new order confirmation email template
MDVA-33168: API async endpoint unsets special price
MDVA-36170: GraphQL query to category returns not cached data
v1.0.21
Overview: Quality Patches Tool (QPT) v1.0.21
MDVA-34665: Bundle products disappear storefront category page
MDVA-35984: Wrong product Qty in concurrent shipments for same product
MDVA-36138: Free shipping rule not applied cart multiple items
MDVA-36424: Images attached to page builder vanish on save
MDVA-36464: Send email settings not working at store-view level
MDVA-36615: Catalog products grid filter incorrect results
v1.0.22
Overview: Quality Patches Tool (QPT) v1.0.22
MDVA-35773: Tax appears on invoice with 100% discount
MDVA-36253: Incorrect total in mini cart after deleting item
MDVA-36718: Custom options remain after API change
MDVA-36833: Broken pagination on search results page
MDVA-36853: No images load from large media galleries
MDVA-37182: Inconsistent search results in ElasticSearch 6 and 7
v1.0.23
Overview: Quality Patches Tool (QPT) v1.0.23
MDVA-30186: Unsorted attribute options in GraphQL response
MDVA-36286: Page Builder preview breaks if SKU positions in different categories
MDVA-37224: Unable to pay “negotiable quote” with PayFlow Pro
MDVA-37225: Quick order not working with integer SKU
MDVA-37288: Wrong tier prices returned after GraphQL request
MDVA-37362: Configurable product options are empty in GraphQL response
MDVA-37478: Can’t create partial invoice via REST API
v1.0.24
Overview: Quality Patches Tool (QPT) v1.0.24
MDVA-34330: Orders not filtered according to admin timezone
MDVA-36832: Images duplicate on pages with 768px view width
MDVA-37779: Unable to add configurable product to cart via GraphQL
MDVA-37874: Fixed discount not applied to entire cart
MDVA-37913: Product download links vanish after updating extension attributes via API
v1.0.25
Overview: Quality Patches Tool (QPT) v1.0.25
MDVA-36572: New inventory reservation created after updating credit memo
MDVA-37082: Incorrect partial index of stock status for grouped products
MDVA-37916: PayPal Payments Advanced not returning to confirmation page
MDVA-38132: Infinite redirect when backend URL is different from default website URL
MDVA-38270: Gift card amount missing from Customer Order Total
v1.0.26
Overview: Quality Patches Tool (QPT) v1.0.26
MDVA-34680: Customer Account not filtered correctly in customers’ grid
MDVA-37068: Incorrect tax displayed on Checkout for virtual products
MDVA-38308: Error after adding Vimeo videos to disabled products
MDVA-38468: Receive an error message when saving CMS page
MDVA-38608: Temporary tables not deleted for unsuccessful reindexes
v1.1.0
Overview: Quality Patches Tool (QPT) v1.1.0
MDVA-37592: Sorting by price not working for products with price zero
MDVA-38799: Downloadable products not saved after creating a staging update
MDVA-38827: Customers receive order shipment error via email
v1.1.1
Overview: Quality Patches Tool (QPT) v1.1.1
MDVA-34948: Slowing of website
MDVA-36021: Users get error message when opening order details
MDVA-37897: Incorrect redirect when adding products from Recently Viewed
MDVA-39305: Login issue with enabled Google reCAPTCHA
v1.1.2
Overview: Quality Patches Tool (QPT) v1.1.2
MDVA-37115: “Only 0 left” notice is shown on product page
MDVA-37364: Custom customer attribute of date type breaks Grid UI
MDVA-38447: “Not visible individually” configurable child products are returned in GraphQL response and slow MySQL query
MDVA-38852: Catalog inventory locks tables which decreases performance
MDVA-38929: Invoice with FPT shows wrong total
MDVA-39043: Admin users get error adding widget to CMS page
MDVA-39195: Add to Cart is inactive on Category Page
MDVA-39384: Unable to save custom customer attribute for company user
MDVA-39521: Unable to set shipping address on carts via GraphQL
MDVA-39923: Search by SKU in B2B quick order functionality is case-sensitive
MDVA-39935: GraphQL returns configurable child products disabled at the website level
MDVA-39966: Unable to deploy locales other than en_US
MDVA-39986: Unable to place orders in admin in Safari browser on macOS
MDVA-40134: GraphQL not returning related products when shared catalog is enabled
v1.1.3
Overview: Quality Patches Tool (QPT) v1.1.3
MDVA-31590: Unable to update attributes in bulk using MySQL async queues
MDVA-33606: Users get error when saving CMS page assigned to hierarchy
MDVA-36309: Products search by attributes is slow in admin grids
MDVA-37234: Adding item to cart multiple times creates duplicate line item
MDVA-40262: GraphQL queries don’t show in popular search terms in admin
MDVA-40601: Unable to retrieve data about category changed by scheduled update via GraphQL
v1.1.4
Overview: Quality Patches Tool (QPT) v1.1.4
MC-42528: GraphQL query of categoryList shows all categories
MDVA-25631: Unable to save and refresh customer segments
MDVA-26005: Unable to select category in tree for Cart Price rule conditions
MDVA-29400: Duplicated orders placed with PayPal Express Checkout
MDVA-37725: Emails sent via non-default sites contain default site’s logo URLs
MDVA-39482: Product goes out of stock if imported with ‘0’ quantity with backorders enabled
MDVA-40101: Items remain mini-cart after order placement PayPal Express Checkout
MDVA-40399: Partial invoices for same order can’t be created simultaneously via API
MDVA-40401: Coupon usage value changes after failed order
MDVA-40435: Discount on bundle product is not applied correctly via GraphQL
MDVA-40537: Creating store view gives error when several CMS pages have same URL Key.
v1.1.5
Overview: Quality Patches Tool (QPT) v1.1.5
MDVA-31763: Catalog price rules are reverted until manual reindex
MDVA-37748: GraphQL query returns products not assigned to shared catalog
MDVA-39229: Error after updating Catalog rule Staging update start time
MDVA-40545: Only the first node for a page is retrieved
MDVA-40619: Hierarchy changes break CMS page inline edit and throw 500 error
MDVA-41046: Simple products with custom options not available for assigning
MDVA-41061: Stock status resets to saleable when product saved from Admin
MDVA-41164: Cannot save or edit Company with custom customer attributes
MDVA-41236: Unable to create new or edit existing scheduled updates for product
v1.1.6
Overview: Quality Patches Tool (QPT) v1.1.6
MDVA-27456: Users get an error when loading Swagger
MDVA-30862: Incorrect order date on printed PDF invoice
MDVA-32776: Stock status not updated with order placement
MDVA-39031: Adding unassigned products to cart possible via GraphQL
MDVA-40120: GraphQL product DESC/ASC sort doesn’t work
MDVA-40550: Products missing on the frontend after reindexing
MDVA-40609: Disabled products data absent in cataloginventory_stock_status table
MDVA-41399: Unable to access the Manage Shopping Cart if a customer adds product to wishlist
MDVA-41597: Error adding more than one configurable product to cart
v1.1.7
Overview: Quality Patches Tool (QPT) v1.1.7
MDVA-27239: Cross-sell products are not displayed
MDVA-39711: Unable to access customers grid after deleting website
MDVA-40311: “Invalid security or form key” error after login into Admin if custom admin path is configured
MDVA-41631: Error retrieving order information without optional “telephone” value
v1.1.8
Overview: Quality Patches Tool (QPT) v1.1.8
MDVA-38393: Catalog rules stop working for configurable product if its simple product is re-named
MDVA-39153: Discount amount is calculated incorrectly during reorder in the Admin
MDVA-41139: Configurable product becomes out of stock after product import
MDVA-41215: Users get 500 error after setting “mage-messages” cookie
MDVA-42326: Customers get error on checkout after session timeout
MDVA-42341: “categoryList” GraphQL query does not filter results
v1.1.9
Overview: Quality Patches Tool (QPT) v1.1.9
MDVA-37984: Visual Merchandiser not working correctly when staging updates are applied
MDVA-38346: Date filters not working when Adobe Commerce timezone is different from local
MDVA-38526: Admin user is not able to access SWAT tool
MDVA-38626: Admin user is unable to place orders using PayPal Payflow Pro
MDVA-38666: Admin user is unable to change configurable product options
MDVA-39163: Shipping methods not available to newly registered users with products from guest session
MDVA-40488: Configurable products with out-of-stock child products not shown in correct price range
MDVA-42507: Full-page cache is cleaned after applying staging update for cart rule
MDVA-42657: Unable to select categories in the customer segment conditions
MDVA-42806: New company registration email is sent each time existing company is updated
v1-1-10
Overview: Quality Patches Tool (QPT) v1.1.10
MDVA-38728: Changing product visibility creates URL rewrite for the main website
MDVA-39181: Related product rules show products from category undefined in rule
MDVA-40175: Radio buttons not displayed when reorder
MDVA-40816: Inventory data not shown on product grid
MDVA-41305: Error on GraphQL Query addProductsToWishlist for Configurable Products
MDVA-42584: Stock status of configurable product not updated automatically
MDVA-42768: GraphQL shows wrong price when child products are out of stock
MDVA-43091: Unable to order bundled product from Admin
MDVA-43201: Error when using DOB field with locale PT
v1.1.11
Overview: Quality Patches Tool (QPT) v1.1.11
MDVA-40830: Store credit applied multiple times during order
MDVA-41350: Exception when admin adds products outside their access
MDVA-42237: Configurable product special price not updated
MDVA-42269: Admin user cannot log into Admin due to the “TypeError” error
MDVA-42520: Tax rate applied twice when “Enable Cross Border Trade” is used
MDVA-42790: Product price attributes cannot be updated for specific website via REST API
v1-1-12
Overview: Quality Patches Tool (QPT) v1.1.12
MDVA-39546: Staging Update start date can be set to a date earlier than current date
MDVA-39713: User is able to edit start time of active scheduled update
MDVA-39993: Inventory changes done through API are not reflected on storefront
MDVA-41136: Expiration date of mage-cache-sessid is not extended
MDVA-41229: Images available on backend not displayed on frontend after configurable products import
MDVA-41628: Restricted admin users get access to new resources
MDVA-42410: Coupon reports only display default base currency
MDVA-42645: Admin can’t refund reward points for disabled store credit
MDVA-42689: Users get Integrity Constraint Violation error while updating product categories during import
MDVA-42855: New customer address is not saved to address book during checkout
MDVA-42950: Videos don’t play on the product page
MDVA-43232: Sorting products in visual merchandiser by Special Price to Top (or Bottom) causes an error
MDVA-43348: Gift Card GraphQL request shows error
MDVA-43414: PHP fatal error when running “inventory.reservations.updateSalabilityStatus”
MDVA-43726: Catalog price rule fails to apply after partial reindex
MDVA-43731: Search Synonyms don’t work when value is added in ‘Minimum Terms to Match’
v1.1.13
Overview: Quality Patches Tool (QPT) v1.1.13
MDVA-39605 Redis cache TTL expiration date has wrong value
MDVA-42046: Incorrect value assigned for product attribute
MDVA-42283: Date-time format for French locale is invalid
MDVA-42969: Related product rule only works when customer segment is set to all
MDVA-43451: Error when setting Pricing and Structure for shared catalog
MDVA-43491: Base image label not updating when imported via CSV
MDVA-43601: Triggers are removed from “catalogrule_product_price” table after full reindex
MDVA-43824: Order cancellation action failed with error “You have not cancelled the item”
MDVA-43862: Customer can’t update cart items because of a GraphQL UpdateCartItems mutation error
MDVA-43935: Upsell product shown twice on product page
MDVA-44188: Emails are not sent to IDs containing “.-”
v1.1.14
Overview: Quality Patches Tool (QPT) v1.1.14
MDVA-43102: Salable quantity not updated correctly
MDVA-43178: Customer token for custom store cannot be retrieved in GraphQL
MDVA-43605: Order data returns negative values for row totals when using Rest API
MDVA-43859: Error “No such entity with customerId =” logged when deleted customer logs in
MDVA-43983: Products set as “Not Visible Individually” appear in search results
MDVA-44100: All FPTs are assigned to the last product in shopping cart
MDVA-44147: GraphQL request doesn’t return Requisition Lists
MDVA-44505: GraphQL query for cart applying reward points does not update grand total
v1.1.15
Overview: Quality Patches Tool (QPT) v1.1.15
MDVA-38559: /V1/customers/search API returns error
MDVA-40896: ‘Error: TypeError: Argument 3’ error in async product
MDVA-40961: Additional item can’t be added to cart when minimum qty of item is already in cart
MDVA-43718: ‘consumer isn’t authorized to access resources’ error appears when accessing shared catalog
MDVA-44533: Discount incorrectly applied to bundled child product
MDVA-44660: Grave accent character cannot be used for customer’s name
MDVA-44887: ‘Uncaught SyntaxError: Unexpected token const’ error in Admin panel
v1.1.16
Overview: Quality Patches Tool (QPT) v1.1.16
MDVA-42509: CSV could not be uploaded for quick order resulting in ‘Unable to send the cookie’ error
MDVA-43167: Admin order grid mass action doesn’t apply for multi-page
MDVA-44044: Product not displayed on category page after it is assigned to new website
MDVA-44562: Store id for quote items overridden by default store id
MDVA-44703: Order totals in Orders report are miscalculated
MDVA-44940: SQL error while saving category from admin
v1.1.17
Overview: Quality Patches Tool (QPT) v1.1.17
ACSD-42807: Custom currency sign not displayed on storefront
ACSD-43887: Incorrect details displayed on checkout payment page
ACSD-44591: Errors when order without CAPTCHA confirmation
ACSD-45143: setShippingAddressesOnCart mutation not setting numeric region code as ‘region’
ACSD-45169: Visual Merchandiser displays incorrect stock and price for configurable product
ACSD-45241: Virtual product’s stock quantity miscalculated
ACSD-45424: Incorrect reservation compensation created after partial refund
ACSD-45520: Swatch options not selected on product detail page
v1.1.18
Overview: Quality Patches Tool (QPT) v1.1.18
ACSD-44938: VAT_ID cannot be applied in GraphQL request for guest user
ACSD-45255: Exception on Low Stock report page for restricted admin user
ACSD-45257: GraphQL doesn’t display cart discount correctly
ACSD-45488: Configurable product with multiple sources not returned to in stock automatically
ACSD-45754: Reward points not added after applying coupon to cart
ACSD-45817: GraphQL products mutation gives all configurable variants
ACSD-45849: Video metadata is lost after staging update
ACSD-46146: Two order confirmation emails sent after placing order from admin
v1.1.19
Overview: Quality Patches Tool (QPT) v1.1.19
ACSD-45781: Store front search field not displayed on mobile
ACSD-46213: Category tree request limited to 20 categories
ACSD-46404: Admin user cannot log in after upgrading to 2.4.4
ACSD-46192: Issue with async/bulk/V1/configurable-products/bySku/options endpoint
v1.1.20
Overview: Quality Patches Tool (QPT) v1.1.20
ACSD-44851: Category with subcategories not able to open or expand
ACSD-45675: Product export uses category names from default store view scope
ACSD-46520: Incorrect order status when refunded using store credits
ACSD-46703: Product customization drag and drop does not work
ACSD-46869: Configurable products not updating using REST API at checkout
ACSD-46815: Static content deploy fails using compact strategy
v1.1.21
Overview: Quality Patches Tool (QPT) v1.1.21
ACSD-45071: Default source added to product during import
ACSD-46541: Admin user cannot create a credit memo if an order item is deleted
ACSD-46581: Estimated tax total is not updated after selecting a country in the shopping cart
ACSD-46618: Product list widget shows incorrect cached prices for logged-in customer
ACSD-46674: Custom options of image type displayed as HTML in customer emails
ACSD-46809: The user gets an error when assigning a large number of product sources
ACSD-46856: Improves performance when updating tier prices
ACSD-46988: GraphQL currency API request returns null values
ACSD-47076: Vimeo videos cannot be played on the storefront
v1.1.22
Overview: Quality Patches Tool (QPT) v1.1.22
ACSD-47106: New custom attribute on company creation page not saved
ACSD-47444: Trying to access array offset on value of type bool error when accessing certain non-existing category paths for known products on PHP 7.4
ACSD-47332: Cron fails with error reported only when running between 00:00 to 00:59 UTC
v1.1.23
Overview: Quality Patches Tool (QPT) v1.1.23
ACSD-46519: product_count in categoryList GraphQL query returns 0 for anchor categories
ACSD-47027: Slow query in B2B CompanyRole GraphQL update
ACSD-47666: Search in User Roles does not work
ACSD-47232: Coupon is not applied when Same as Billing Address is checked
ACSD-47179: Mass deletion of product reviews does not work when logged in as limited user role
ACSD-47107: Catalog price rule is applied to custom options
ACSD-47497: Missing ACL for Store / Configuration / Services OAuth
v1.1.24
Overview: Quality Patches Tool (QPT) v1.1.24
ACSD-46865: Shipment and credit memo not populated when asynchronous indexing is enabled
ACSD-47559: Email template preview not fully visible
ACSD-45168: SEO-friendly URLs not generated for products that have url_key attributes overridden
ACSD-47137: Improves image gallery loading speed when pub/media folder big
ACSD-47079: Composite products’ stock status not updated when sub-product stock status changes
ACSD-47955: GraphQL does not display cart discount correctly
ACSD-47920: Guest user can place orders via REST API even when Allow Guest Checkout is off
ACSD-47004: VAT not applied to billing address without VAT ID
ACSD-46770: Order confirmation email is sent even when Email order confirmation is unchecked
ACSD-47336: Something went wrong error notifications dismissed Adobe Commerce Admin
ACSD-47803: Out-of-stock configurable product swatches displayed as available
ACSD-46617: Continue to Checkout button greyed out when subtotal greater than Minimum Order Amount
v1.1.25
Overview: Quality Patches Tool (QPT) v1.1.25
ACSD-48627: Out-of-stock configurable product causes an error
ACSD-48234: Catalog search result shows incorrect category item count when Display Out of Stock Products enabled
ACSD-47520: Customers lose reward points when a credit memo is created
ACSD-48044: Applying multiple gift cards prevents orders from being placed
ACSD-48300: Return cannot be created if configurable product is removed
ACSD-48313: configurable_variations column not parsed if attribute value contains comma
ACSD-47910: Missing orders, invoices, shipments, and credit memos in respective entity grids
ACSD-47292: Out-of-stock bundled products are not available in GraphQL response
ACSD-48262: Products not visible on storefront when Allow All Products Per Page is set Yes
ACSD-48058: Product price reindex not working if bundled product not assigned website
ACSD-48293: Composite products out of stock when sold out child products restocked
v1.1.26
Overview: Quality Patches Tool (QPT) v1.1.26
ACSD-48773: Reward points email template taken from wrong store
ACSD-47937: Price drop notifications not sent due to application-level caching
ACSD-48661: Company credit limit comma separator validation issue
ACSD-48587: Product widget not working with SKUs containing HTML characters
ACSD-48212: Product import assigns product to wrong source
ACSD-47988: Product export trims HTML tags from page builder product description
ACSD-48366: Product image not displayed on Back to Stock email template
ACSD-48417: SQL error after creating a schedule change
V1.1.27
ACSD-48404: Remember category pagination = yes causes an error
Overview
ACSD-48634: JS errors when Google Analytics Content Experiments enabled
ACSD-49042: Product with infinite backorder can’t be ordered from storefront
ACSD-47908: A value less than or equal to 0 is expected error during checkout
ACSD-48059: Merchants cannot save Match product by rule for Categories attribute
ACSD-48362: The default shipping address is used instead of a new one
ACSD-48164: Restricted admin cannot save website-level value
ACSD-49013: Email confirmation not translated to website locale
ACSD-48216: AUTO_INCREMENT of inventory_source_item table increases on UPDATE operation
ACSD-49497: Order still processing after shipment and partial refund
ACSD-48694: Invalid state change requested error prevents customer from placing order
v1.1.28
Overview: Quality Patches Tool (QPT) v1.1.28
ACSD-49179: orders report shows incorrect amounts for different stores
ACSD-49065: Quote items are not visible in admin if assigned to custom stock
ACSD-48866: Error when requesting RSS feed for categories
ACSD-49433: Default amount shown as subtotal in cart for gift card
ACSD-48807: Product reviews not filtered by storeview
ACSD-49574: Can’t update gift card product in shopping cart via GraphQL
ACSD-48784: Customer segment prices cached incorrectly
ACSD-48857: Unable to save changes with Page Builder
ACSD-49286: Product added twice to cart when multiple product widgets are present
ACSD-48204: Catalog price rule created based on Yes or No attribute doesn’t consider selected scope
ACSD-49370: Product attribute has “FilterMatchTypeInput” type in GraphQL schema
ACSD-47704: Bundled product shows in stock products price only
v1.1.29
Overview: Quality Patches Tool (QPT) v1.1.29
ACSD-49389: Ready for pickup email sent by API when not ready for pickup
ACSD-49706: Default value saved for visual swatch attribute when no value is selected
ACSD-49960: Filtering by date doesn’t work for the customer order grid
ACSD-49822: Updates on requisition list not reflected on print requisition list
ACSD-49835: Use Default Value checkbox is not saved
ACSD-49970: Incorrect handling of GraphQL errors
ACSD-49502: Downloadable link not updated correctly after staging update
ACSD-49748: Email invitations cannot be sent
ACSD-49849: Customer email was replaced with paypal email
ACSD-49773: Product export fails when AWS S3 is used as remote storage
ACSD-49839: Shared catalog pricing and structure throws an error
ACSD-50260: GraphQL product search results are limited
ACSD-49898: Products grid throws an exception
ACSD-50234: Incorrect customer name in confirmation email for orders placed using PayPal
ACSD-48813: Search not showing relevant results based on search weight of attributes
ACSD-49464: Invoices, shipments, and credit memos not moved back from archive
ACSD-48771: WYSIWYG editor renders content differently
ACSD-49527: GraphQL company roles don’t display pagination correctly
v1.1.30
Overview: Quality Patches Tool (QPT) v1.1.30
ACSD-50367: Customer address export does not work
BB2B-2598: Adds caching capability to storeConfig, currency, country, countries, availableStores GraphQl queries
B2B-2674: Adds caching capability to customAttributeMetadata GraphQL query
ACSD-49973: Improved performance fetching bundled products via GraphQL
ACSD-50116: An admin user cannot create a URL rewrite
ACSD-50276: Customer registration form doesn’t work on storefront if multi-select customer attribute is created
ACSD-50527: Error upon saving a page with empty dynamic block
ACSD-49513: Remote storage synchronization fails
ACSD-50336: Product alert emails not sent
ACSD-46683: Shipping price shows not yet calculated
ACSD-49129: Content attribute not returned in product media API responses
ACSD-49737: Coupon is incorrectly marked as used after a failed card payment
ACSD-50814: Admin user is not able to create credit memo
ACSD-49877: Video autoplay does not work on mobile Safari
ACSD-51114: Random product disappearing from large catalogs while asynchronous indexing
v1.1.31
Overview: Quality Patches Tool (QPT) v1.1.31
ACSD-50858: Improved performance for loading banners’ content
ACSD-49392: Order status changes to closed after partial refund
ACSD-50817: Optimizes cron job sales clean quotes to run faster
ACSD-50345: reCAPTCHA issues during checkout
ACSD-51036: Race conditions during concurrent REST API calls result in an overwrite of shipping status
v1.1.32
Overview: Quality Patches Tool (QPT) v1.1.32
ACSD-49628: Page Builder CORS errors prevent product save
ACSD-50621: Tier prices for different websites in shared catalog are not visible
ACSD-51528: Different behaviors on snake_case formatting
ACSD-49480: Discard Subsequent Rules not working
ACSD-50794: Cannot remove a gift_wrapping from customer order via graphql
ACSD-51041: Price index takes very long to complete
ACSD-51230: Gift card account is deleted
ACSD-51379: Changes to page’s text content via Page Builder aren’t saved
ACSD-51305: Out-of-stock composite child products unavailable in GraphQL response
ACSD-51294: Price, quantity, tax, shipping, revenue sent as string to Google Analytics and GTM
ACSD-51291: Restricted admin can add images/videos to product assigned to multiple websites
ACSD-50849: Adding new product to category after clearing cache results in mismatch of positions and selections
ACSD-51204: Product does not return back in stock after creating credit memo
ACSD-51238: Inventory source removed when updating configurable product and editing the price
v1.1.33
Overview: Quality Patches Tool (QPT) v1.1.33
ACSD-51792: Page does not have impression event
ACSD-51645: Saving a new Cart Price Rule if the extension Magento_OfflineShipping is disabled
ACSD-51240: Uploaded file missing while registering via company registration form
ACSD-51907: Restricted admin user can’t create credit memo for offline refund
ACSD-51892: Performance issue where config files load multiple times
ACSD-50478: JS issue for rollback action in backups grid and database rollback command
ACSD-51431: Indexer status is working
ACSD-51102: Catalog rule is not correctly indexed
ACSD-52148: Google v3 reCAPTCHA admin login fails occasionally
ACSD-51408: Order item status is set to backordered
ACSD-50512: Error when updating the start date for a downloadable product staging update
ACSD-50895: Google Analytics 3 GTM tags are not fired if Google Analytics 4 GTM is not configured
ACSD-51471: Admin user cannot save scheduled update for bundled product
ACSD-51120: GraphQL GET requests cache not cleared for CMS pages that contain CMS blocks
ACSD-51700: Error switching store views on downloadable product edit page
ACSD-51735: Order item status incorrectly set to Ordered when product stock is 0
ACSD-51497: Cannot sort catalog page by custom attribute of type Dropdown
ACSD-50368: Customers group_id is ignored when customer created via Async REST API or Async Bulk REST API
ACSD-50949: Price filter in advanced search not returning proper results when used with SKU filter
v1.1.34
Overview: Quality Patches Tool (QPT) v1.1.34
ACSD-50813: Admin unable to add bundled products containing a slash
ACSD-52277: Admin user redirected incorrectly on selecting store view when creating new order
ACSD-52160: Product validation result against the cart price rule
ACSD-51636: Company admin cannot add new users
ACSD-51853: Copied text styles aren’t applied using page builder
ACSD-51630: Numerous system messages slow download of Admin Pages
ACSD-52689: Images can’t upload to Amazon S3 storage via REST API
ACSD-51857: Slow cron job of aggregate_sales_report_bestsellers_data affects performance
ACSD-51739: Error on requesting structure_id in CompanyTeam GraphQL request
ACSD-48448: Race condition issue during order cancellations causing duplicated entry in inventory_reservation table
v1.1.35
Overview: Quality Patches Tool (QPT) v1.1.35
ACSD-52095: Manage stock value is wrong while exporting csv
ACSD-51358: Schedule updates are missing
ACSD-51149: Scheduled ImportExport with enabled Catalog Permissions invalidates indexers
ACSD-50815: Decimal quantity for simple product cannot be used for new bundled product option
ACSD-52202: Default stock salable qty changes to 0 in error when non-default stock set to 0 qty in order
ACSD-51845: Can’t update subsequent products with tier prices & different attribute sets via asynch bulk API
ACSD-52133: Customer account cannot be saved after an upgrade
ACSD-51683: Customizable option can’t be added to the cart using GraphQL
ACSD-52398: Requested qty not available when trying to update quantity of bundled product
ACSD-52815: Input field for quantity field of non-default source supports only up to 6 digits
ACSD-51899: Default shipping address auto-populated incorrectly
ACSD-48070: Exception while editing a scheduled update
ACSD-52786: Catalog rule SKU is applies to all products starting with the SKU
ACSD-52041: Page Builder rendering doesn’t release locks
ACSD-51890: Submit review button can be clicked multiple times
ACSD-52921: Error requesting cart details from GraphQL for out-of-stock configurable product
ACSD-51984: Unchecked Used Default Value and non-default product field values are not saved
ACSD-52831: Cannot place negotiable quote orders when Google reCAPTCHA v3 Invisible enabled
ACSD-51265: Optimize reindexing for bundled products
ACSD-52399: Product with salable qty 0 shows in stock
v1.1.36
Overview: Quality Patches Tool (QPT) v1.1.36
ASCD-52736: Cart Price Rule doesn’t work as expected
ACSD-53239: Inventory indexer cleans all caches in the Update on Schedule mode
ACSD-50887: Use in Search Results Layered Navigation set to Yes without the Use in Search option
ACSD-51846: Internal error as REST API payload levels aren’t validated
ACSD-53176: Product rule with is one of condition do not match
ACSD-47875: Can’t add product to cart for store view scope with inventory management
ACSD-51666: Error “The session has expired, please login again.” after you log in
ACSD-52906: Resolving X-Magento-Vary cookie issue for logged-in customer caching
v1.1.37
Overview: Quality Patches Tool (QPT) v1.1.37
ACSD-52613: Cache and indexes are refreshed with no updates
ACSD-52606: Error message displayed when the user clicks “Notify Order is Ready for Pickup”
ACSD-53750: “Broken pipe or closed connection” error during multi-threaded catalog_product_price reindex
ACSD-53728: Product EAV indexer takes a long time to complete
ACSD-53148: Two requests in GraphQL for adding the same configurable product
ACSD-47054: Preview content slow as all stores reindex
ACSD-51574: Image not updated on frontend when replaced with another image
ACSD-51884: Product image cache path incorrect on resize command
ACSD-53979: JS error occurs on the homepage
ACSD-52143: Custom options are removed after product import
ACSD-53628: CSV sales order report shows incorrect special characters
ACSD 49843: Product download link unavailable after being auto invoiced with Payment Action = Sale
v1.1.38
Overview: Quality Patches Tool (QPT) v1.1.38
ACSD-54018: Performance issue with catalog widget product List
ACSD-54111: Product thumbnail image not displaying
ACSD-52287: Status of archived orders does not change
ACSD-52929: Redundant request to re-index default source items
ACSD-53824: Deployment is failing on setup upgrade
ACSD-53098: Products in shared catalog do not reflect on frontend
ACSD-53347: Price indexing performance gradually degrades
ACSD-47669: Internal server error when importing products with customizable options
v1.1.39
Overview: Quality Patches Tool (QPT) v1.1.39
ACSD-54342: Error message when importing CSV file without valid data
ACSD-54660: New input attribute sort to sort customer orders in GraphQL
ACSD-53583: Improve partial reindex performance for Category Products and Product Categories indexers
ACSD-54026: Incorrect error message for updateCompanyRole GraphQL request
ACSD-47657: Adds a caching mechanism for AWS credentials
ACSD-52219: Resolving admin grids filter issue in bookmark view switching
ACSD-53204: The product can’t be saved error on concurrent requests to add images to gallery
ACSD-53704: Reward points balance history miscalculated after expiration
ACSD-54106: Rectifying Turkish accented character sorting in product category
ACSD-53998: Dynamic block based on customer segment works incorrectly after logging out
ACSD-54776: Unchecked used default value and non-default product field values are not saved
v1.1.40
Overview: Quality Patches Tool (QPT) v1.1.40
ACSD-54472: Customers of a rejected company can still authenticate and place orders
ACSD-54680: B2B Quote for a product with Multiple Assigned Sources cant be processed
ACSD-55004: Validator crashes while uploading an import file larger than the value
ACSD-53414: Restricted admin users can see CMS pages outside their permissions scope
ACSD-52657: Minicart not updated on the second storeview that uses subdomain
ACSD-54007: Undefined array key _scope error on importing customer data
ACSD-52801: GraphQL product filter query not showing partial match results
ACSD-54961: Restricted admin user can’t mass update Product Review status
ACSD-55031: ‘Type “mixed” cannot be nullable’ error during compilation
ACSD-54319: Product price shows zero in the Products in Carts report
ACSD-54989: Company admin cannot order when Enable Purchase Orders set to Yes and Purchase Order set to No
ACSD-53378: Enhanced checkout experience for customers with extensive address books
v1.1.41
Overview: Quality Patches Tool (QPT) v1.1.41
ACSD-54376: Exception in shopping cart when product removed from shared catalog
ACSD-55414: Bad performance when MariaDB tries to cast the entitys_ids
ACSD-53118: Cart rules with coupon not working properly
ACSD-53643: Order has an incorrect total when placing a purchase order
ACSD-53722: Bundled product options price changes to $0
ACSD-54067: Product video doesn’t play on mobile device
ACSD-51819: Placing multiple orders with a single quote ID
ACSD-54324: GraphQL requisition_lists request doesn’t consider pagination settings
v1.1.42
Overview: Quality Patches Tool (QPT) v1.1.42
ACSD-53845: MySQL connection timeout issue when consumer max_messages = 0
ACSD-55112: Submit Review button can be clicked multiple times
ASCD-54264: Error when customer tries to check out with negotiable quote
ACSD-54626: Cannot create new purchase order rule with NUMBER_OF_SKUS via GraphQL
Check patch for Adobe Commerce issue with Quality Patches Tool
Announcements
Announcements overview
Adobe Commerce Announcements
Integration Environment enhancement request - Pro and Starter
Holiday Surge Capacity Requests for Adobe Commerce on our cloud infrastructure
Upgrade Compatibility Tool 1.1.0 for Adobe Commerce
Adobe SSL/TLS certificate requirements and clean up
FAQ for the Updated Lifecycle Policy for Adobe Commerce Releases
Switching to OpenSearch for Adobe Commerce on Cloud 2.4.4
Integration environments migration for legacy EU region
Adobe Commerce Recommendations for PHP Vulnerabilities
Apache log4j2 vulnerability in Adobe Commerce
Blackfire access removal for Adobe Commerce on cloud infrastructure
Quality Patches Tool released: new tool to self-serve quality patches
2.4 Adobe Commerce upgrade workshop on January 26 2022
MySQL catalog search engine will be removed in Adobe Commerce 2.4.0
Adobe support customer data access and privacy
UPS APIs deprecated
2024 release schedule
Help Center News
Bi-weekly Adobe Commerce Support KB Newsletter: new articles and updates
Adobe Commerce Support Knowledge Base starts accepting contributions
Troubleshooting
Troubleshooting overview
Database
Checking slow queries and processes MySQL
Database upload loses connection to MySQL
Changes in the database are not reflected on the storefront
Deadlocks in MySQL
MySQL high-load bottleneck in Adobe Commerce on cloud infrastructure
MySQL server has gone away error on Adobe Commerce on cloud
MySQL disk space is low on Adobe Commerce on cloud infrastructure
Database storage troubleshooter on Adobe Commerce
MySQL tables are too large
Database errors related to max_allowed_packet on Adobe Commerce
Adobe Commerce database numeric value out of range, INT to BIGINT
Read Replicas issues on Adobe Commerce Cloud 2.4.6 with MariaDB 10.6
Payments
Adobe Commerce 2.4.0 known issue: missing “Refund” label in Klarna
Adobe Commerce 2.4.0: Braintree not in Multiple Addresses checkout
2.3.4 PayPal issue hotfix
Adobe Commerce 2.4.1: wrong message on PayPal-Braintree guest checkout
PayPal sandbox account not verified
Error placing order with Authorize.net Sandbox account (An error occurred on the server)
Delayed Payment Services report data
Checkout is stuck when Authorize.net payment method is used
Adobe Commerce 2.4.1 known issue: error popping up on Checkout with PayPal Braintree
Adobe Commerce 2.4.0 Braintree Virtual Terminal page corrupted
Cybersource payment from Admin and front on different domains not processed
Adobe Commerce 2.4.0 known issue: Amazon pay, no payment methods
Adobe Commerce 2.3.7-p1 known issue: outdated order total for PayPal
Patch for Amazon Pay checkout issue in Adobe Commerce 2.3.5-p1
Adobe Commerce 2.4.0: Checkout error selecting local payments
PayPal Payflow Pro active carding activity
PayPal troubleshooting on Adobe Commerce
Adobe Commerce 2.4.0, 2.4.1: Enable Braintree Venmo partial invoice
Credit card failed payments in a Sandbox environment
Adobe Commerce 2.4.2 B2B: discount remains pay method change
Adobe Commerce 2.4.2: Braintree Venmo payment does not work
Payment methods not displayed on checkout with multiple addresses
EU customers cannot complete payments
PayPal gateway rejected request - duplicate invoice issue
Adobe Commerce 2.4.0 known issue: Klarna On-Site Messaging blank pages
Troubleshoot Payment Services installation
Storefront
Adobe Commerce 2.4.0 known issue: orders display error
Adobe Commerce on-premises 2.4.2: product image missing
After installing, images and stylesheets do not load; only text displays, no graphics
Cannot save “shipping” as URL key
Product is not displayed on storefront
Adobe Commerce 2.4.0 issue: storefront raw message data display
Store credit issue during checkout in Adobe Commerce 2.3.5
Store images not displayed after deployment
Product comparison known issue in Adobe Commerce 2.3.5
Top navigation panel does not load on storefront
Product images do not display despite Product Edit image roles
Adobe Commerce 2.4.0: 404 error removing rewards points on multi-shipping checkout
Customers get logged out or lose cart content on Adobe Commerce storefront
Cannot save contact as URL key
Installation and upgrade
B2B 1.4.0 installation fails on Adobe Commerce 2.4.6-p1 on-premises
Reduce expired “oauth_tokens” before 2.4.6 upgrade
Cannot install using nginx
Wishlist error during upgrade to Adobe Commerce versions 2.3.4-p1 or 2.3.5
Adobe Commerce 2.4.0 installation fails with outdated stores cache
Composer install command overides .gitignore file, Adobe Commerce
During installation, PHP date warning
During installation, Reflection Exception error
‘Area code is not set’ error when running setup:updgrade
Installation fails; cannot create install.log
Exceptions during installation
Errors installing optional sample data
During installation, fatal PDO error displays
Installation stops at about 70%
Adobe Commerce upgrade 2.4.3, 2.3.7-p1 PHP Fatal error Hotfix
Adobe Commerce 2.4.0: exception during B2B 1.2.0 install
Troubleshoot upgrade compatibility tool errors
Out of memory error during install or upgrade
Site down or unresponsive
Site not accessible due to origin cloaking
503 error accessing Adobe Commerce in web browser
Site fails to load due to maintenance mode left enabled
Site down troubleshooting diagram
Adobe Commerce site down troubleshooter
Applying a patch takes your site down
Error 404 on all pages due to Content Staging issue
Miscellaneous
Error opensearch search engine doesn’t exist. Falling back to livesearch.
Indexes invalidated and “indexer_reindex_all_invalid” run constantly
Missing or altered configuration file
cURL error 60: SSL certificate expired
Troubleshoot Product Recommendations module in Adobe Commerce
Safely delete files when disk run out of space in Adobe Commerce on cloud infrastructure
robots.txt not updated or displaying default settings
Troubleshoot /tmp mount full for Adobe Commerce
Unknown module Magento_BundleSampleData
Cron readiness check issues
Redis service crashed
SQL queries: EXPLAIN cost errors
Adobe Commerce 2.4.0 B2B Admin can’t add configurable product to quote
Adobe Commerce 2.3.6: endless spinner displayed on address save
Troubleshooting New Relic on Adobe Commerce on cloud infrastructure
404 not found error when accessing Web Setup Wizard via Admin panel
Enable cache to avoid performance degradation
Adobe Commerce Security Scan tool troubleshooting guide
File permissions readiness check issues
Fastly caching is not working on Adobe Commerce on cloud infrastructure
Diagnosing Google eCommerce revenue discrepancies
I’ve configured API keys for Sensei but only seeing one SaaS data space
Main Menu (Categories) not displayed on subpages with Fastly enabled
File storage low, specific page loads are slow
Slow performance due to full reindexing
General custom module troubleshooting help
Low disk space
Cache warming up and site unavailable on Adobe Commerce
Resolving UTF-8 errors for CSV file uploads
Troubleshoot performance using New Relic on Adobe Commerce
Bulk action product count known issue in Adobe Commerce 2.3.5
Disable Adobe Commerce Banner output to improve site performance
Checking for DDoS attack from CLI
Blank page or redirect loop error when accessing storefront or Commerce Admin
Adobe Commerce 2.4.1 Vertex Address validation message post address update
Extension Manager shows no extensions in Adobe Commerce 2.3.x
Apply a patch to continue offering DHL as shipping carrier
Login redirect when trying to login to Commerce Admin
Resolve issues with encryption key
“Updater application is not available” error
PWA Studio: Venia GraphQL queries to Adobe Commerce produce validation errors
Stock status incorrect after Inventory Management install
Adobe Commerce 2.3.5 known issue: virtual product multi-ship orders
Using Data Exports to pinpoint discrepancies
Composer plugin against Dependency Confusion attacks
Stock images not displayed, Adobe Commerce and Magento Open Source 2.3.7-p2
Error enabling Image Optimization in Adobe Commerce
Data Migration Tool troubleshooting
Component dependency readiness check issues
Cannot access Adobe Commerce on cloud infrastructure UI
Vertex Address Cleansing: different addresses not allowed
Changes to categories are not being saved
Live Search displays out-of-stock products regardless of stock status settings in admin
Adobe Commerce 2.4.0 known issue - Export Tax Rates does not work
Magento Order Management System (OMS) for Adobe Commerce processing error
Exact match search not working in Adobe Commerce 2.4.x
Slow performance due to non-cacheable pages
Cached images are not loaded after 2.2.X to 2.3.X upgrade
504 gateway time-out error when saving a category with 1k+ products
Error message when adding sites into Security Scan
Shared access troubleshooting
Slow performance, slow and long running crons
Error when validating the Fastly credentials
Backup issues
New customers not displayed in Customer grid after CSV import
The Security Scan Tool report is blank
Adobe Commerce 2.4.2-p1: invoice note with an incorrect value
Cannot access the latest Adobe Commerce pre-release
Admin passwords saved as plain text to actions log
Index is locked by another process
Diagnosing a data discrepancy
Admin 2FA email notifications not being received
Redirect back to the Commerce Admin login form with “Your current session has been expired” error
Redis unserialize error setup:static-content:deploy
Site in maintenance mode but available to customers
git pull origin develop fails when updating the Adobe Commerce software
Blockers launching on Adobe Commerce on cloud infrastructure
PHP settings errors
Redis issue delay Commerce Admin login or checkout
Composer plugins issues when upgrading to Adobe Commerce 2.4.4
PHP mcrypt extension not installed properly
Adobe Commerce 2.3.6, 2.4.0-p1, 2.4.1 known issue: dotdigital login
Cron job is stuck in “running” status
.magento.env.yaml changes not shown in env.php after deploy
Issues after disabling a module
Offload non-regex redirects to Fastly instead of Nginx (routes)
Adobe Commerce 2.4.0 known issue: Create New Order buttons missing
laminas/laminas-escaper 2.7.1 causes error Adobe Commerce frontend and Admin pages
403 errors when accessing Site-Wide Analysis Tool on Adobe Commerce
Advanced Reporting troubleshooter for Adobe Commerce
Common PHP Fatal Errors and solutions
Composer update fail on Adobe Commerce: Incompatible argument type
Cannot delete the source or change its code
Adobe Commerce 2.4.2 B2B: email template not updating email
Manual order export to MOM fails. The Export Order button returns HTTP 404 error
PWA Studio: browser not trust generated SSL certificate
Troubleshooting 503 error caused by necessity to change default Varnish settings
Redirect to parent environment when accessing new Integration environment
robots.txt gives 404 error Adobe Commerce on cloud infrastructure 2.3.x
Restricted admin access causing performance issues
Cron tasks lock tasks from other groups
Locked fields in Commerce Admin
Cannot change Search Engine using Commerce Admin (Search Engine menu is inaccessible)
Installation xdebug maximum function nesting level error
Unable to save entity Adobe Commerce backend
PHP version error or 404 error when accessing Adobe Commerce in browser
Bundle options order is not updated by import
Adobe Commerce 2.4.0: “Add selections to my cart” does not work
MBI: Data discrepancies
Custom server-side scripts not executed in pub media directory
PHP version readiness check issues
Cloud site is slow
Error purging Fastly cache on Cloud (The purge request was not processed successfully)
Custom SSL certificate expiration information
Redis troubleshooter on Adobe Commerce
PWA Studio: Validation errors when running developer mode
Turn off hourly Amazon emails when using Adobe Commerce
Invalidated cache causes response time degradation
Github token issue and Composer key procedures
Adobe Commerce 2.4.1 issue: unable to change Amazon account in Chrome
ECE-Tools and patch update errors Adobe Commerce cloud infrastructure 2.2.x., 2.3.x
Troubleshoot Quick Checkout issues
PWA Studio: Webpack hangs before beginning compilation
Install latest patches to fix Adobe Commerce Redis issues
Resolve an illegal offset error
GraphQL query to hide categories not work with B2B shared catalog
Product status incorrect when created programmatically
Fastly Error: Plugin VCL version is outdated! Please re-Upload
Adobe Commerce 2.4.0: refresh on Customer’s Activities does not work
The var/export folder permission issue Adobe Commerce on cloud
Scheduled Content Staging updates not displayed with stale Fastly cache
Troubleshoot cron
Exported products .csv file does not appear
“Class cannot be saved in the code directory” error
Checking deployment log if Cloud UI has “log snipped” error
Download fails because of changes in Composer
ERROR: Warming up failed on Adobe Commerce on cloud infrastructure
Cannot clone the Magento GitHub repository
Live search catalog not synchronized
PWA Studio: browser cannot resolve the .local.pwadev site
Product Recommendations not shown in Page Builder
Adobe Commerce Fastly troubleshooter
High throughput AJAX requests cause poor performance
PWA Studio: Browser displays “Cannot proxy to” error
run setup:static-content:deploy deployed_version.txt issue
Coupon for single use is used multiple times, Adobe Commerce
Redirect back to the Commerce Admin login form with “Your account is temporarily disabled” error
Google Analytics gets disabled after deployment
Troubleshooting Adobe Commerce Intelligence account lockout
Known issues that affect xdebug installation
Unable to log in to Adobe Commerce support or cloud account
Conflicting component dependencies
Adobe Commerce Intelligence Service Policies
New environments placed under production when pushed from Git
Error after logging in to the Commerce Admin
Magento Order Management System (OMS) for Adobe Commerce times out
Drop shipping picks up wrong address
Error purging cache in Commerce Admin
Emails not sent when SendGrid credits exceeded on Adobe Commerce
Adobe Commerce 2.4.1: empty page when dotdigital Page Builder form saved
Adobe Commerce cloud: reindex is terminated with Killed message
Upgrade to version 10.0 DHL schema to continue offering DHL shipping
Adobe Commerce status column missing exported products CSV file
Cannot access New Relic on Adobe Commerce cloud account
Modules missing from Adobe Commerce 2.4.4
Former team members receive Adobe Commerce cloud notification emails
New domain is redirecting to default domain
Unable to add user to Adobe Commerce cloud project
Cron stops due to misconfigured or missing OpCache settings
The file can’t be deleted. Warning! unlink: No such file or directory error* from the Admin
Admin login not working - allowed session max size exceeded
Configuring Adobe Commerce Intelligence connection for existing cloud starter projects
Google Tag Manager is broken by the Live Search widget
Vulnerabilities found by third-party security scans should go to HackerOne
Getting thousands of search results after upgrading from 2.4.2 to 2.4.5-p3
Deployment
Deployment fails: Elasticsearch and Adobe Commerce versions incompatible
Deployment failed: unable to apply MDVA-43395 patch
Deployment errors from enabling early-alpha Baler module
The ‘Current version of RDBMS not supported’ error on deployment
Deployment fails Fastly module incompatible Adobe Commerce version
Environment redeployment failed or MySQL server gone away
Deployment error: SQLSTATE[HY000]
Deployment issues relating to account permissions and access keys
Adobe Commerce deployment troubleshooter
Error during deployment when upgrading to version supporting PHP 8.1
E: Error verifying routes.yaml error during Staging or Production deploy
Deployment fails with “Error building project: The build hook failed with status code 1”
Adobe Commerce on cloud repo could not be accessed: 403 Forbidden or 404 Not Found error when deploying
Deployment stuck with “Unable to upload the application to the remote cluster” error
Deployment error: “error 7 while downloading … port 443: Connection refused”
Deployment errors when committing incorrect files
Known issues
UPS shipping method integration migration from SOAP to RESTful API
USPS Ground Advantage shipping method support hotfix for AC-9182
Adobe Commerce 2.4.3-p2 - 2.4.5 security hotfix for CVE-2022-35698
Empty shopping cart issue when multiple click on checkout from mini cart
Adobe Commerce 2.4.4: Unable to create partial invoices
New orders are sent to archive
Advanced Reporting cron job errors Adobe Commerce
Remove failed login attempts from the database
Update Advanced Reporting to run on its own cron group
Low site and API performance
Replace depreciated Google Image Charts with Image-Charts
Advanced search not showing the most relevant results
Users not able to add product to cart if nothing selected in Allow Countries
Orders not displayed in the Orders grid in the Admin
Unable to validate VAT number - Adobe Commerce on cloud infrastructure
Checkout pages not loading when ad blocker is enabled
Adobe Commerce Admin URL location disclosed
Multiple cron jobs scheduled for the same time period
Configurable product swatches not displayed crossed out when out of stock
503 error on store front catalog pages with “Integrity constraint violation” in logs
More products were deleted than initiated during mass deletion in Admin
Adobe Commerce on cloud infrastructure v2.3.5 GraphQL caching invalidation not working
Admin can’t create order/reorder when Braintree payment enabled
Advanced Reporting 404 error on Magento Commerce
Adobe Commerce 2.4.0 B2B: wrong purchase order logic when discount expired
Duplicate entries in the catalogrule table after editing the end date of a schedule update
Adobe Commerce 2.3.5, 2.3.5-p1 patch: country payment issue
Adobe Commerce 2.4.0 patch: returns shipping label creation issue
“500 error” after double-clicking Remove link in shopping cart
Web API unable to process requests with more than 20 items in array
Packages downgraded after upgrading from 2.4.4 to 2.4.4-p1
Catalog pagination doesn’t work with Elasticsearch 6.x
Security updates available for Adobe Commerce APSB22-12
404 Error on store front once catalog price rule schedules update is performed
Adobe Commerce 2.3.6, 2.4.1 CAPTCHA in checkout not working
Shipping address not saved post page refresh on checkout
Import CSV product information for same name product fails
Order email sent from the server email address
Advanced Reporting 404 error on split database solution
Performance issues caused by excessive Ajax requests
Removing staging update deletes related entity
Google Analytics is not tracking conversion data
Adobe Commerce 2.4.0 known issue: integration tests fail
Wrong date for Special Price
Adobe Commerce 2.4.1 and 2.3.6 create an account button disabled hotfix
“Area already set” error when saving theme configuration in Admin
Adobe Commerce prompts customers log in invalid link
Shipping labels creation known issue in Adobe Commerce 2.4.0
B2B: Companies cannot access profile pages on store front
Adobe Commerce 2.4.6 error placing order from Admin panel
salesRule label issues when upgrade from versions < 2.4.5
JQuery UI security vulnerability CVE-2022-31160 fix for 2.4.4, 2.4.5, and 2.4.6 releases
FedEx shipping method integration migration from SOAP to RESTful API
Elasticsearch
Elasticsearch issues after Adobe Commerce cloud infrastructure 2.3.1+ upgrade
ElasticSuite tracking indices causes problems with Elasticsearch
Elasticsearch in Adobe Commerce troubleshooter
Ensure Elasticsearch is installed properly
Elasticsearch 5 is configured, but search page does not load with “Fielddata is disabled…” error
Elasticsearch Index Status is ‘yellow’ or ‘red’
Elasticsearch service not running
MySQL and ElasticSearch show different results
Elasticsearch is shown as the search engine despite OpenSearch installation
Help Center Guide
Adobe Commerce Help Center User Guide
Adobe Commerce Support ticket lifecycle policy update
How-to
How-to overview
How to include a team member in Support notifications
Checklist for setting up a new domain
Restore a DB snapshot from Staging or Production
Adobe Commerce Intelligence Essentials: update payment method or cancel subscription
Adobe commerce Intelligence Training Video: SQL Report Builder
Set cache TTL for images and other static content
Provide discount for first purchase only (no coupons)
Roll back environment without Cloud snapshot
Log locations (directories) for Starter plan
Reduce deployment downtime on Adobe Commerce on cloud infrastructure
How to add a new country to Adobe Commerce
Customize design configuration in the Commerce Admin
Increase disk space for Integration environment on cloud
Adobe Commerce on cloud infrastructure: CPU allocation calculation
Update Shared Catalog prices using REST API
Find large MySQL tables
Sync data and files Production to Staging or Staging to Integration
Check disk space using CLI on Adobe Commerce on cloud infrastructure environment
Reset stuck Adobe Commerce on cloud infrastructure cron jobs manually
Test Fastly on Production if a Live Site uses the same domain
Static content deployment options to reduce deployment downtime on Cloud
Identify and measure outages for Adobe Commerce on cloud infrastructure
Change account owner for New Relic on Cloud
Change Admin URL on Adobe Commerce on cloud infrastructure
Enable Elasticsearch on Cloud
Configure NPM to be able to use PWA Studio
Rearrange cloud branches on Adobe Commerce
How to find Adobe Commerce product documentation
Redirect HTTP to HTTPS for all pages on Adobe Commerce on cloud infrastructure (Force TLS)
Allocate more space for MySQL in Adobe Commerce on cloud
Change increment ID for a DB entity (order, invoice, credit memo, etc.) on particular store
Set up Fastly for Starter plan on Cloud
Adobe Commerce Intelligence Training Video: Cohort Report Builder
Upgrade MariaDB 10.0 to 10.2 for Adobe Commerce on cloud
Reset environment on Adobe Commerce on cloud infrastructure
MBI: Re-authenticating integrations
Configure Fastly DNS settings on Staging and Production environments
Log locations (directories) for Pro plan: Integration, Staging, Production
Adobe Commerce on cloud: check if upsize for host’s instances is needed
Bootstrap Adobe Commerce 2 in a sandbox script
Adobe Commerce Intelligence Training Video: Filter Sets
How to profile database queries in Adobe Commerce on cloud infrastructure
Block malicious traffic for Adobe Commerce on Fastly level
Create a patch for Adobe Commerce Composer installation from a GitHub commit
Change Admin password on Adobe Commerce on cloud infrastructure
How to request temporary Adobe Commerce on cloud infrastructure upsize
View environment vCPU tier in your cluster on Adobe Commerce
Adobe Commerce on cloud infrastructure: Check host’s CPU configuration
Change account owner (access credentials via API tokens) for Fastly on Cloud
Adobe Commerce on cloud: change authentication keys and redeploy
How to create a “scrubbed” dump when requested by support agent
MBI: Creating and editing advanced calculated columns
Check disk space limit for Adobe Commerce on cloud infrastructure
SSL (TLS) certificates for Adobe Commerce on cloud infrastructure
Cannot access the latest Beta version
Switch the Application mode
How to log into Fastly account provided with Adobe Commerce on cloud infrastructure
Display Adobe Commerce error report number instead of Fastly 503 error
Reset a theme to defaults
How to apply a composer patch provided by Adobe
Check logs to troubleshoot 500 and 503 errors on Adobe Commerce
Create database dump on Adobe Commerce on cloud infrastructure
Third-party testing tips for Adobe Commerce on cloud infrastructure
Access the Adobe Commerce Customer Support Guide
How to subscribe to Adobe Commerce status updates
Change current Adobe account email address to new address
Adobe Commerce post-deploy is skipped because deploy was failed error.md
How to change email address on magento.com account when the field is grayed out
How to remove Magento Order Management
Tech tips for Commerce holiday readiness
FAQ
FAQ overview
Web Application Firewall (WAF) powered by Fastly: the FAQ
Depreciation of Core Adobe Commerce Payment Integrations
Can I install third-party applications on my cloud instance?
Link Magento.com and accounts.magento.cloud account logins
Fastly origin cloaking enablement FAQ
Billing FAQ for Adobe Commerce
Database auto_increment increment variable set to “3” Adobe Commerce on our cloud pro architecture
Monitoring fact sheet for Adobe Commerce on cloud pro infrastructure
Access New Relic services
Web Content Accessibility for Adobe Commerce
How many coupons can a customer use in Adobe Commerce?
Support ticket Contact Reason descriptions
Partner Adobe Commerce on cloud infrastructure sandbox requests
Google Shopping ads Channel FAQs
Adobe Commerce GDPR resources
Base price change affect on shared catalog price
Two-Factor Authentication in Admin Panel on Adobe Commerce FAQ
Adobe Commerce support tools at a glance
Backup (snapshot) on Cloud: FAQ
FAQ for the 2024 and 2023 Adobe Commerce Release Strategy and Lifecycle Policy
Can I schedule Content Staging updates for prices in a shared catalog?
Adobe Commerce Security Scan Tool FAQ
Adobe Commerce Software End of Support FAQ
Do I need Fastly for a Headless Adobe Commerce site?
Related Topics
Related Content
Documentation
Commerce
Commerce KB
How to profile database queries in Adobe Commerce on cloud infrastructure
How to profile database queries in Adobe Commerce on cloud infrastructure
Last update:
2023-07-21
Topics:
Cloud
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Please refer to the
Profile database queries
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