- Adobe Commerce Support Knowledge Base
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- Observation for Adobe Commerce
- Managed alerts on Adobe Commerce
- Managed alerts on Adobe Commerce: Redis memory critical alert
- Managed alerts for Adobe Commerce: disk warning alert
- Managed alerts for Adobe Commerce
- Managed alerts for Adobe Commerce: disk critical alert
- Managed alerts on Adobe Commerce: Redis memory warning alert
- Managed alerts for Adobe Commerce: memory warning alert
- Managed alerts on Adobe Commerce: CPU critical alert
- Managed alerts on Adobe Commerce: memory critical alert
- Managed alerts for Adobe Commerce: Apdex critical alert
- Managed alerts on Adobe Commerce: MariaDB alerts
- Managed alerts for Adobe Commerce: Apdex warning alert
- Managed alerts for Adobe Commerce: CPU warning alert
- Patches available in QPT tool
- MDVA-24201: Catalog price rules don’t work
- MDVA-33281 patch: inventory inconsistency issues
- ACSD-45169: Visual Merchandiser displays incorrect stock and price for configurable product
- MDVA-42950: Videos don’t play on the product page
- ACSD-45255: Exception on Low Stock report page for restricted admin user
- ACSD-42807: Custom currency sign not displayed on storefront
- MDVA-40619: Hierarchy changes break CMS page inline edit and throw 500 error
- MDVA-26639: no order items in new order confirmation email template
- MDVA-40961: Additional item can’t be added to cart when minimum qty of item is already in cart
- MDVA-36309: Products search by attributes is slow in admin grids
- MDVA-31021: slow import and export if many product options
- MDVA-42855: New customer address is not saved to address book during checkout
- MDVA-38852: Catalog inventory locks tables which decreases performance
- MDVA-38270: Gift card amount missing from Customer Order Total
- MDVA-35064: URL rewrites not generated for configurables created via API
- MDVA-35569: FPT won’t show in GraphQL
- MDVA-36021: Users get error message when opening order details
- MDVA-32449: sales order history slow or doesn’t load with 503 error
- MDVA-42410: Coupon reports only display default base currency
- MDVA-40262: GraphQL queries don’t show in popular search terms in admin
- MDVA-33894 patch: bundle solution for Quick Order
- MDVA-31969 patch: import products .csv images duplicated
- MDVA-32714 patch: customer group price not working via GraphQL
- MDVA-32776: Stock status not updated with order placement
- MDVA-36615: catalog products grid filter incorrect results
- MDVA-36833: broken pagination on search results page
- MDVA-41136: Expiration date of mage-cache-sessid is not extended
- MDVA-33106 patch: rescheduled product changes erased after cron run
- MDVA-34948: Slowing of website
- MDVA-35312: empty GraphQL request throws 500 error not 200 OK
- MDVA-41399: Unable to access the Manage Shopping Cart if a customer adds product to wishlist
- MDVA-38929: Invoice with FPT shows wrong total
- MDVA-30945: a fatal error during add and update cart operations
- MDVA-30107: Store switcher does not work as expected
- MDVA-41305: Error on GraphQL Query addProductsToWishlist for Configurable Products
- MDVA-43731: Search Synonyms don’t work when value is added in ‘Minimum Terms to Match’
- MDVA-22383: target rule indexers slow to index
- MDVA-32759 patch: shared catalogs delete tier pricing
- MDVA-28511: accented letters hang Payflow payments
- MDVA-30862: Incorrect order date on printed PDF invoice
- MDVA-30815: Elasticsearch blank search results
- MDVA-35847: Company User form not working
- MDVA-30963: admin product search filter not working as expected
- MDVA-39229: Error after updating Catalog rule Staging update start time
- MDVA-11189: cataloginventory_stock rows deleted post CSV import
- MDVA-40550: Products missing on the frontend after reindexing
- MDVA-35254: Checkout CAPTCHA functioning incorrectly
- MDVA-40134: GraphQL not returning related products when shared catalog is enabled
- MDVA-31150: invoice without store credit info
- MDVA-35982: Can’t ship some orders
- MDVA-40435: Discount on bundle product is not applied correctly via GraphQL
- MDVA-42507: Full-page cache is cleaned after applying staging update for cart rule
- MDVA-28191: No payment method for one website in Admin Create New Order
- MDVA-42969: Related product rule only works when customer segment is set to all
- ACSD-45257: GraphQL doesn’t display cart discount correctly
- MDVA-31236: admins cannot setup 2FA or log in
- MDVA-23426 Magento patch: emails sent as attachments from Outlook
- MDVA-35356: Wrong store credit return after canceling partially invoiced order
- MDVA-37362: Configurable product options are empty in GraphQL response
- MDVA-40488: Configurable products with out-of-stock child products not shown in correct price range
- MDVA-28763: issues with managing product images via REST API
- MDVA-42509: CSV could not be uploaded for quick order resulting in ‘Unable to send the cookie’ error
- MDVA-33992: B2B custom pricing for wholesaler not displayed in cart
- ACSD-45754: Reward points not added after applying coupon to cart
- MDVA-43605: Order data returns negative values for row totals when using Rest API
- ACSD-45424: Incorrect reservation compensation created after partial refund
- MDVA-30112: large number reservation inconsistencies
- MDVA-44188: Emails are not sent to IDs containing “.-”
- MDVA-27664 patch: date of birth account error
- MDVA-37748: GraphQL query returns products not assigned to shared catalog
- MDVA-38447: “Not visible individually” configurable child products are returned in GraphQL response and slow MySQL query
- MDVA-38799: Downloadable products not saved after creating a staging update
- MDVA-31307: Out of memory on certain categories
- MDVA-30845: checkout breaks connection to shipping provider fails
- MDVA-38526: Admin user is not able to access SWAT tool
- MDVA-42645: Admin can’t refund reward points for disabled store credit
- MDVA-39993: Inventory changes done through API are not reflected on storefront
- MDVA-33168: API async endpoint unsets special price
- ACSD-46213: Category tree request limited to 20 categories
- MDVA-38559: /V1/customers/search API returns error
- MC-42528: GraphQL query of categoryList shows all categories
- MDVA-44940: SQL error while saving category from admin
- MDVA-43451: Error when setting Pricing and Structure for shared catalog
- ACSD-46912: Issue with async/bulk/V1/configurable-products/bySku/options endpoint
- MDVA-12304: 503 error on store front and cookie error
- MDVA-29389: Advanced Reporting related cron job fails
- MDVA-33382 patch: invalidated indexers
- MDVA-33453: Page Builder preview breaks product price differs across sites
- MDVA-35286: error switching Multiple Address to Onepage checkout
- MDVA-43102: Salable quantity not updated correctly
- MDVA-43232: Sorting products in visual merchandiser by Special Price to Top (or Bottom) causes an error
- MDVA-40120: GraphQL product DESC/ASC sort doesn’t work
- MDVA-41046: Simple products with custom options not available for assigning
- MDVA-31399 patch: Subtotal (Incl. Tax) in cart rule condition
- MDVA-30428: wishlist not working with Inventory Management
- MDVA-31640 patch: unable to create consecutive scheduled update via REST API
- MDVA-29446: Non-relevant shipping method available for checkout
- MDVA-23845: can’t preview email template when JS minification enabled
- MDVA-29959 patch: admin with “Customers” permissions cannot manage company account
- MDVA-34847: customer_grid_flat table slow queries
- MDVA-35984: Wrong product Qty in concurrent shipments for same product
- MDVA-37234: Adding item to cart multiple times creates duplicate line item
- MDVA-30972: order status incorrect shipment created via REST API
- MDVA-31282: double authorization on Paypal PayFlow Pro
- ACSD-45781: Store front search field not displayed on mobile
- MDVA-29042: global category permissions unchanged
- MDVA-36718: Custom options remain after API change
- MDVA-27239: Cross-sell products are not displayed
- MDVA-23764 Magento patch: error when loading dynamic blocks
- MDVA-35910: form validation broken when “Login as Customer” disabled
- MDVA-32655: “quoteItemCleaner” consumer executes one message per execution
- MDVA-33289 patch: Javascript in address at checkout
- MDVA-32739 patch: old emails sent when asynchronous sending enabled
- MDVA-34192 patch: can’t modify customers date in certain format
- MDVA-38346: Date filters not working when Adobe Commerce timezone is different from local
- MDVA-39195: Add to Cart is inactive on Category Page
- MDVA-33704 patch: In-store pickup doesn’t display
- MDVA-31006: Paypal Duplicate Orders 10415 error
- ACSD-43887: Incorrect details displayed on checkout payment page
- MDVA-42689: Users get Integrity Constraint Violation error while updating product categories during import
- MDVA-34665: bundle products disappear storefront category page
- MDVA-30782: dynamic block is displayed regardless of cart rule
- MDVA-31242: issue in exporting orders in CSV format
- MDVA-39305: Login issue with enabled Google reCAPTCHA
- MDVA-33516 patch: edit bundled product Requisition List error
- MDVA-38728: Changing product visibility creates URL rewrite for the main website
- MDVA-33559 patch: PayflowPro payment declined error
- MDVA-44533: Discount incorrectly applied to bundled child product
- ACSD-45817: GraphQL products mutation gives all configurable variants
- MDVA-30599: customer_is_guest is set incorrectly
- MDVA-44562: Store id for quote items overridden by default store id
- MDVA-29148: ArrayBackend does not assign default value on save
- MDVA-33975 patch: GraphQL price calculations
- MDVA-42283: Date-time format for French locale is invalid
- MDVA-37779: Unable to add configurable product to cart via GraphQL
- MDVA-40311: “Invalid security or form key” error after login into Admin if custom admin path is configured
- MDVA-39923: Search by SKU in B2B quick order functionality is case-sensitive
- MDVA-19640: Advanced reporting shows no data
- MDVA-26005: Unable to select category in tree for Cart Price rule conditions
- MDVA-43859: Error “No such entity with customerId =” logged when deleted customer logs in
- MDVA-40601: Unable to retrieve data about category changed by scheduled update via GraphQL
- MDVA-28993: Elasticsearch partial search, “minimum should match” and fix for “searches with hyphen” issue
- MDVA-37115: “Only 0 left” notice is shown on product page
- MDVA-19391: Advanced Reporting not working
- MDVA-43718: ‘consumer isn’t authorized to access resources’ error appears when accessing shared catalog
- MDVA-37068: Incorrect tax displayed on Checkout for virtual products
- MDVA-36138: free shipping rule not applied cart multiple items
- MDVA-42584: Stock status of configurable product not updated automatically
- MDVA-42341: “categoryList” GraphQL query does not filter results
- MDVA-43091: Unable to order bundled product from Admin
- MDVA-42768: GraphQL shows wrong price when child products are out of stock
- MDVA-40609: Disabled products data absent in cataloginventory_stock_status table
- MDVA-33970 patch: currency sign in credit memo
- MDVA-37288: Wrong tier prices returned after GraphQL request
- MDVA-42326: Customers get error on checkout after session timeout
- MCP-87 Adobe Commerce patch: storefront broken
- MDVA-41229: Images available on backend not displayed on frontend after configurable products import
- MDVA-37984: Visual Merchandiser not working correctly when staging updates are applied
- ACSD-45488: Configurable product with multiple sources not returned to in stock automatically
- ACSD-46146: Two order confirmation emails sent after placing order from admin
- ACSD-47106: New custom attribute on company creation page not saved
- MDVA-36464: Send email settings not working at store-view level
- MDVA-41597: Error adding more than one configurable product to cart
- MDVA-36832: Images duplicate on pages with 768px view width
- MDVA-15546: Column ‘entity_id’ where clause is ambiguous
- MDVA-41139: Configurable product becomes out of stock after product import
- MDVA-39384: Unable to save custom customer attribute for company user
- MDVA-39521: Unable to set shipping address on carts via GraphQL
- MDVA-33393 patch: provided countryId does not exist
- MDVA-38468: Receive an error message when saving CMS page
- MDVA-41061: Stock status resets to saleable when product saved from Admin
- MDVA-39163: Shipping methods not available to newly registered users with products from guest session
- MDVA-33482 patch: tax miscalculation in credit memo
- MDVA-43824: Order cancellation action failed with error “You have not cancelled the item”
- MDVA-33614 patch: can’t save Terms page
- MDVA-28202 patch: out of stock products don’t filter properly
- MDVA-28357 SKU search in Advanced Search page doesn’t work
- MDVA-33606: Users get error when saving CMS page assigned to hierarchy
- MDVA-35092: Vimeo Error: “Video not found”
- MDVA-39605 Redis cache TTL expiration date has wrong value
- MDVA-34012 patch: attribute checkbox changes in error
- MDVA-42520: Tax rate applied twice when “Enable Cross Border Trade” is used
- MDVA-22150 Adobe Commerce patch: frontend user can’t log in
- MDVA-30102: Redis cache getting full
- MDVA-28409 patch: Adobe Commerce web server crashing - Out of memory
- MDVA-37913: Product download links vanish after updating extension attributes via API
- MDVA-44100: All FPTs are assigned to the last product in shopping cart
- MDVA-39713: User is able to edit start time of active scheduled update
- MDVA-31759 patch: CSV import ignores attribute updates
- MDVA-30594: multiple address checkout errors
- MDVA-40545: Only the first node for a page is retrieved
- MDVA-34330: Orders not filtered according to admin timezone
- MDVA-34695: Products and categories not displaying
- MDVA-40175: Radio buttons not displayed when reorder
- MDVA-40830: Store credit applied multiple times during order
- MDVA-38626: Admin user is unable to place orders using PayPal Payflow Pro
- MDVA-31519 patch: lost order after guest checkout
- MDVA-21095: INSERT INTO “search_tmp…” never ends after mass attribute update
- MDVA-31168 patch: Product export file does not show in Admin
- MDVA-39935: GraphQL returns configurable child products disabled at the website level
- MDVA-40399: Partial invoices for same order can’t be created simultaneously via API
- MDVA-43167: Admin order grid mass action doesn’t apply for multi-page
- MDVA-39546: Staging Update start date can be set to a date earlier than current date
- MDVA-34023 patch: “No such entity with addressId” error
- MDVA-42806: New company registration email is sent each time existing company is updated
- ACSD-45241: Virtual product’s stock quantity miscalculated
- MDVA-38666: Admin user is unable to change configurable product options
- MDVA-28651: B2B - quotes slow to load
- MDVA-39986: Unable to place orders in admin in Safari browser on macOS
- MDVA-31343 patch: schedule update removes body class for category
- MDVA-37874: Fixed discount not applied to entire cart
- MDVA-43862: customer can’t update cart items because of a GraphQL UpdateCartItems mutation error
- MDVA-42046: Incorrect value assigned for product attribute
- MDVA-30593 patch: expired quotes are not cleaned up
- MDVA-39181: Related product rules show products from category undefined in rule
- MDVA-35773: Tax appears on invoice with 100% discount
- MDVA-32545 patch: order invoices don’t send automatically
- MDVA-34102: inconsistent salable quantity
- MDVA-40816: Inventory data not shown on product grid
- MDVA-33344 patch: “rma-item” attribute set ID hard-coded
- ACSD-46404: Admin user cannot log in after upgrading to 2.4.4
- MDVA-36853: No images load from large media galleries
- MDVA-33976 patch: bundle Out Of Stock after option removed
- MDVA-34867: Condition fieldset values for Scheduled Update not saved
- MDVA-13203 patch: 503 error homepage post full reindex
- MDVA-22026: Can’t import product images from external URL
- MDVA-36572: New inventory reservation created after updating credit memo
- MDVA-37478: Can’t create partial invoice via REST API
- MDVA-29787: related products are not displayed
- MDVA-37725: Emails sent via non-default sites contain default site’s logo URLs
- MDVA-42269: Admin user cannot log into Admin due to the “TypeError” error
- MDVA-28661: issue with company users management when changing admin email
- MDVA-43935: Upsell product shown twice on product page
- MDVA-37182: inconsistent search results in ElasticSearch 6 and 7
- MDVA-30837: minimum order amount for free shipping
- MDVA-43414: PHP fatal error when running “inventory.reservations.updateSalabilityStatus”
- MDVA-41236: Unable to create new or edit existing scheduled updates for product
- MDVA-43178: Customer token for custom store cannot be retrieved in GraphQL
- MDVA-38827: Customers receive order shipment error via email
- MC-41359 commerce patch: missing settings SameSite cookie param
- MDVA-32313 patch: products added to wishlist with wrong configuration
- MDVA-37225: Quick order not working with integer SKU
- MDVA-42237: Configurable product special price not updated
- ACSD-45520: Swatch options not selected on product detail page
- MDVA-36424: Images attached to page builder vanish on save
- MDVA-43491: Base image label not updating when imported via CSV
- MDVA-30977: missing products from categories, indexing related
- MDVA-29400: Duplicated orders placed with PayPal Express Checkout
- MDVA-42790: Product price attributes cannot be updated for specific website via REST API
- MDVA-35155: Can’t buy bundle product after option title changed
- MDVA-31791 patch: improvement for product page with related products and target rules
- MDVA-40401: Coupon usage value changes after failed order
- MDVA-32133 patch: page builder doesn’t load media gallery
- MDVA-39711: Unable to access customers grid after deleting website
- MDVA-37897: Incorrect redirect when adding products from Recently Viewed
- MDVA-44660: Grave accent character cannot be used for customer’s name
- MDVA-44887: ‘Uncaught SyntaxError: Unexpected token const’ error in Admin panel
- MDVA-41164: Cannot save or edit Company with custom customer attributes
- MDVA-36286: Page Builder preview breaks if SKU positions in different categories
- MDVA-31295: Loyalty points on partial orders
- MDVA-41350: Exception when admin adds products outside their access
- ACSD-45143: setShippingAddressesOnCart mutation not setting numeric region code as ‘region’
- MDVA-32632: Orders in payment system but not in Adobe Commerce
- MDVA-30265: tracking link in email returns 404 Page not Found
- Check patch for Adobe Commerce issue with Quality Patches Tool
- MDVA-30186: Unsorted attribute options in GraphQL response
- MDVA-36170: GraphQL query to category returns not cached data
- MDVA-41628: Restricted admin users get access to new resources
- MDVA-31363 patch: Cart price rule does not apply (GraphQL)
- MDVA-33632 patch: out of stock product reorder exception
- MDVA-25631: Unable to save and refresh customer segments
- MDVA-34469: Wrong store code specified for cart
- MDVA-29954: wrong address sent new company user registration email
- MDVA-43726: Catalog price rule fails to apply after partial reindex
- MDVA-40101: Items remain mini-cart after order placement PayPal Express Checkout
- MDVA-31763: Catalog price rules are reverted until manual reindex
- MDVA-41631: Error retrieving order information without optional “telephone” value
- MDVA-43601: Triggers are removed from “catalogrule_product_price” table after full reindex
- MDVA-39966: Unable to deploy locales other than en_US
- MDVA-34474: API requisition list update results in error
- MDVA-37364: Custom customer attribute of date type breaks Grid UI
- MDVA-34928: checkout page error after store credit removed
- MDVA-31590: Unable to update attributes in bulk using MySQL async queues
- MDVA-34850: swatches not strike-through inventory reaches “0”
- MDVA-37224: Unable to pay “negotiable quote” with PayFlow Pro
- MDVA-34680: Customer Account not filtered correctly in customers’ grid
- MDVA-32012 patch: S. Korean and Argentina zip codes validation
- MDVA-32694 patch: issue adding product to a quote
- MDVA-44044: Product not displayed on category page after it is assigned to new website
- MDVA-39031: Adding unassigned products to cart possible via GraphQL
- ACSD-45849: Video metadata is lost after staging update
- MDVA-34943: Quick order can’t add 2+ products to cart
- MDVA-30357: sitemap generated by cron has wrong image URL
- MDVA-31007: custom address attributes display
- MDVA-34591: Cart price rule calculations not as expected
- MDVA-37916: PayPal Payments Advanced not returning to confirmation page
- MDVA-31224 patch: Product price reindex takes too long
- MDVA-44505: GraphQL query for cart applying reward points does not update grand total
- MDVA-43201: Error when using DOB field with locale PT
- MDVA-30858: PayPal Settlement reports missing
- MDVA-28300: price calculation issue with catalog price rule in GraphQL
- MDVA-20376: no such entity with customerId
- ACSD-44938: VAT_ID cannot be applied in GraphQL request for guest user
- MDVA-43348: Gift Card GraphQL request shows error
- MDVA-37082: Incorrect partial index of stock status for grouped products
- MDVA-38132: Infinite redirect when backend URL is different from default website URL
- MDVA-38393: Catalog rules stop working for configurable product if its simple product is re-named
- MDVA-40896: ‘Error: TypeError: Argument 3’ error in async product
- MDVA-39153: Discount amount is calculated incorrectly during reorder in the Admin
- MDVA-39043: Admin users get error adding widget to CMS page
- MDVA-44703: Order totals in Orders report are miscalculated
- MDVA-41215: Users get 500 error after setting “mage-messages” cookie
- MDVA-30565: session cache local storage and checkout issue
- MDVA-32634 patch: move category in hierarchy url_path wrong
- MDVA-40537: Creating store view gives error when several CMS pages have same URL Key.
- MDVA-35197: GraphQL add to cart error if added products out of stock
- MDVA-27456: Users get an error when loading Swagger
- MDVA-43983: Products set as “Not Visible Individually” appear in search results
- MDVA-30889: Can’t invoice bundle products virtual and simple
- MDVA-39482: Product goes out of stock if imported with ‘0’ quantity with backorders enabled
- MDVA-42657: Unable to select categories in the customer segment conditions
- MDVA-37592: Sorting by price not working for products with price zero
- MDVA-36253: Incorrect total in mini cart after deleting item
- MDVA-38608: Temporary tables not deleted for unsuccessful reindexes
- MDVA-30284 Patch: Elasticsearch 7 - Limit of total fields [XXXXX] in index has been exceeded
- MDVA-38308: Error after adding Vimeo videos to disabled products
- MDVA-34189: Visual merchandiser runs long MySQL queries
- MDVA-44147: GraphQL request doesn’t return Requisition Lists
- ACSD-44591: Errors when order without CAPTCHA confirmation
- MDVA-34886: no search results when “weight” attribute used
- ACSD-46674: Custom options of image type displayed as HTML in customer emails
- ACSD-44851: Category with subcategories not able to open or expand
- ACSD-45675: Product export uses category names from default store view scope
- ACSD-46703: Product customization drag and drop does not work
- ACSD-46520: Incorrect order status when refunded using store credits
- ACSD-46988: GraphQL currency API request returns null values
- ACSD-46869: Configurable products not updating using REST API at checkout
- ACSD-46618: Product list widget shows incorrect cached prices for logged-in customer
- ACSD-46541: An admin user cannot create a credit memo if an order item is deleted
- ACSD-47232: coupon is not applied when Same as Billing Address is checked
- ACSD-46581: Estimated tax total is not updated after selecting a country in the shopping cart
- ACSD-46856: Improves performance when updating tier prices
- ACSD-46809: The user gets an error when assigning a large number of product sources
- ACSD-47666: search in User Roles does not work
- ACSD-47179: mass deletion of product reviews does not work when logged in as limited user role
- ACSD-45071: default source added to product during import
- ACSD-47076: Vimeo videos cannot be played on the storefront
- ACSD-47107: catalog price rule is applied to custom options
- ACSD-47027: slow query in B2B CompanyRole GraphQL update
- ACSD-46519: product_count in categoryList GraphQL query returns 0 for anchor categories
- ACSD-47444: Trying to access array offset on value of type bool error when accessing certain non-existing category paths for known products on PHP 7.4
- ACSD-47497: missing ACL for Store / Configuration / Services OAuth
- ACSD-46815: static content deploy fails using compact strategy
- ACSD-47559: email template preview not fully visible
- Announcements
- Announcements overview
- Adobe Commerce Announcements
- Integration Environment enhancement request - Pro and Starter
- Holiday Surge Capacity Requests for Adobe Commerce on our cloud infrastructure
- Upgrade Compatibility Tool 1.1.0 for Adobe Commerce
- Adobe SSL/TLS certificate requirements and clean up
- FAQ for the Updated Lifecycle Policy for Adobe Commerce Releases
- Switching to OpenSearch for Adobe Commerce on Cloud 2.4.4
- Integration environments migration for legacy EU region
- Adobe Commerce Recommendations for PHP Vulnerabilities
- Apache log4j2 vulnerability in Adobe Commerce
- Blackfire access removal for Adobe Commerce on cloud infrastructure
- Quality Patches Tool released: new tool to self-serve quality patches
- 2.4 Adobe Commerce upgrade workshop on January 26 2022
- MySQL catalog search engine will be removed in Adobe Commerce 2.4.0
- Adobe support customer data access and privacy
- Help Center News
- Troubleshooting
- Troubleshooting overview
- Database
- Checking slow queries and processes MySQL
- Database upload loses connection to MySQL
- Changes in the database are not reflected on the storefront
- Deadlocks in MySQL
- MySQL high-load bottleneck in Adobe Commerce on cloud infrastructure
- MySQL server has gone away error on Adobe Commerce on cloud
- MySQL disk space is low on Adobe Commerce on cloud infrastructure
- Database storage troubleshooter on Adobe Commerce
- MySQL tables are too large
- Database errors related to max_allowed_packet on Adobe Commerce
- Adobe Commerce database numeric value out of range, INT to BIGINT
- Payments
- Adobe Commerce 2.4.0 known issue: missing “Refund” label in Klarna
- Adobe Commerce 2.4.0: Braintree not in Multiple Addresses checkout
- 2.3.4 PayPal issue hotfix
- Adobe Commerce 2.4.1: wrong message on PayPal-Braintree guest checkout
- PayPal sandbox account not verified
- Error placing order with Authorize.net Sandbox account (An error occurred on the server)
- Delayed Payment Services report data
- Checkout is stuck when Authorize.net payment method is used
- Adobe Commerce 2.4.1 known issue: error popping up on Checkout with PayPal Braintree
- Adobe Commerce 2.4.0 Braintree Virtual Terminal page corrupted
- Cybersource payment from Admin and front on different domains not processed
- Adobe Commerce 2.4.0 known issue: Amazon pay, no payment methods
- Adobe Commerce 2.3.7-p1 known issue: outdated order total for PayPal
- Patch for Amazon Pay checkout issue in Adobe Commerce 2.3.5-p1
- Adobe Commerce 2.4.0: Checkout error selecting local payments
- PayPal Payflow Pro active carding activity
- PayPal troubleshooting on Adobe Commerce
- Adobe Commerce 2.4.0, 2.4.1: Enable Braintree Venmo partial invoice
- Credit card failed payments in a Sandbox environment
- Adobe Commerce 2.4.2 B2B: discount remains pay method change
- Adobe Commerce 2.4.2: Braintree Venmo payment does not work
- Payment methods not displayed on checkout with multiple addresses
- EU customers cannot complete payments
- PayPal gateway rejected request - duplicate invoice issue
- Adobe Commerce 2.4.0 known issue: Klarna On-Site Messaging blank pages
- Troubleshoot Payment Services installation
- Storefront
- Adobe Commerce 2.4.0 known issue: orders display error
- Adobe Commerce on-premises 2.4.2: product image missing
- After installing, images and stylesheets do not load; only text displays, no graphics
- Cannot save “shipping” as URL key
- Product is not displayed on storefront
- Adobe Commerce 2.4.0 issue: storefront raw message data display
- Store credit issue during checkout in Adobe Commerce 2.3.5
- Store images not displayed after deployment
- Product comparison known issue in Adobe Commerce 2.3.5
- Top navigation panel does not load on storefront
- Product images do not display despite Product Edit image roles
- Adobe Commerce 2.4.0: 404 error removing rewards points on multi-shipping checkout
- Customers get logged out or lose cart content on Adobe Commerce storefront
- Installation and upgrade
- Cannot install using nginx
- Wishlist error during upgrade to Adobe Commerce versions 2.3.4-p1 or 2.3.5
- Adobe Commerce 2.4.0 installation fails with outdated stores cache
- Composer install command overides .gitignore file, Adobe Commerce
- During installation, PHP date warning
- During installation, Reflection Exception error
- ‘Area code is not set’ error when running setup:updgrade
- Installation fails; cannot create install.log
- Exceptions during installation
- Errors installing optional sample data
- During installation, fatal PDO error displays
- Installation stops at about 70%
- Adobe Commerce upgrade 2.4.3, 2.3.7-p1 PHP Fatal error Hotfix
- Adobe Commerce 2.4.0: exception during B2B 1.2.0 install
- Troubleshoot upgrade compatibility tool errors
- Out of memory error during install or upgrade
- Site down or unresponsive
- Site not accessible due to origin cloaking
- 503 error accessing Adobe Commerce in web browser
- Site fails to load due to maintenance mode left enabled
- Site down troubleshooting diagram
- Adobe Commerce site down troubleshooter
- Applying a patch takes your site down
- Error 404 on all pages due to Content Staging issue
- Miscellaneous
- Missing or altered configuration file
- cURL error 60: SSL certificate expired
- Troubleshoot Product Recommendations module in Adobe Commerce
- Safely delete files when disk run out of space in Adobe Commerce on cloud infrastructure
- robots.txt not updated or displaying default settings
- Troubleshoot /tmp mount full for Adobe Commerce
- Unknown module Magento_BundleSampleData
- Cron readiness check issues
- Redis service crashed
- SQL queries: EXPLAIN cost errors
- Adobe Commerce 2.4.0 B2B Admin can’t add configurable product to quote
- Adobe Commerce 2.3.6: endless spinner displayed on address save
- Troubleshooting New Relic on Adobe Commerce on cloud infrastructure
- 404 not found error when accessing Web Setup Wizard via Admin panel
- Enable cache to avoid performance degradation
- Adobe Commerce Security Scan tool troubleshooting guide
- File permissions readiness check issues
- Fastly caching is not working on Adobe Commerce on cloud infrastructure
- Diagnosing Google eCommerce revenue discrepancies
- I’ve configured API keys for Sensei but only seeing one SaaS data space
- Main Menu (Categories) not displayed on subpages with Fastly enabled
- File storage low, specific page loads are slow
- Slow performance due to full reindexing
- General custom module troubleshooting help
- Low disk space
- Cache warming up and site unavailable on Adobe Commerce
- Resolving UTF-8 errors for CSV file uploads
- Troubleshoot performance using New Relic on Adobe Commerce
- Bulk action product count known issue in Adobe Commerce 2.3.5
- Disable Adobe Commerce Banner output to improve site performance
- Checking for DDoS attack from CLI
- Blank page or redirect loop error when accessing storefront or Commerce Admin
- Adobe Commerce 2.4.1 Vertex Address validation message post address update
- Extension Manager shows no extensions in Adobe Commerce 2.3.x
- Apply a patch to continue offering DHL as shipping carrier
- Login redirect when trying to login to Commerce Admin
- Resolve issues with encryption key
- “Updater application is not available” error
- Cannot access the correct cloud project
- PWA Studio: Venia GraphQL queries to Adobe Commerce produce validation errors
- Stock status incorrect after Inventory Management install
- Adobe Commerce 2.3.5 known issue: virtual product multi-ship orders
- Using Data Exports to pinpoint discrepancies
- Composer plugin against Dependency Confusion attacks
- Stock images not displayed, Adobe Commerce and Magento Open Source 2.3.7-p2
- Error enabling Image Optimization in Adobe Commerce
- Data Migration Tool troubleshooting
- Component dependency readiness check issues
- Cannot access Adobe Commerce on cloud infrastructure UI
- Vertex Address Cleansing: different addresses not allowed
- Changes to categories are not being saved
- Live Search displays out-of-stock products regardless of stock status settings in admin
- Adobe Commerce 2.4.0 known issue - Export Tax Rates does not work
- Magento Order Management System (OMS) for Adobe Commerce processing error
- Exact match search not working in Adobe Commerce 2.4.x
- Slow performance due to non-cacheable pages
- Cached images are not loaded after 2.2.X to 2.3.X upgrade
- 504 gateway time-out error when saving a category with 1k+ products
- Error message when adding sites into Security Scan
- Shared access troubleshooting
- Slow performance, slow and long running crons
- Error when validating the Fastly credentials
- Backup issues
- New customers not displayed in Customer grid after CSV import
- The Security Scan Tool report is blank
- Adobe Commerce 2.4.2-p1: invoice note with an incorrect value
- Cannot access the latest Adobe Commerce pre-release
- Admin passwords saved as plain text to actions log
- Error running the setup:di:compile command manually
- Index is locked by another process
- Diagnosing a data discrepancy
- Admin 2FA email notifications not being received
- Redirect back to the Commerce Admin login form with “Your current session has been expired” error
- Redis unserialize error setup:static-content:deploy
- Site in maintenance mode but available to customers
- git pull origin develop fails when updating the Adobe Commerce software
- Blockers launching on Adobe Commerce on cloud infrastructure
- PHP settings errors
- Redis issue delay Commerce Admin login or checkout
- Composer plugins issues when upgrading to Adobe Commerce 2.4.4
- PHP mcrypt extension not installed properly
- Adobe Commerce 2.3.6, 2.4.0-p1, 2.4.1 known issue: dotdigital login
- Cron job is stuck in “running” status
- .magento.env.yaml changes not shown in env.php after deploy
- Issues after disabling a module
- Offload non-regex redirects to Fastly instead of Nginx (routes)
- Adobe Commerce 2.4.0 known issue: Create New Order buttons missing
- laminas/laminas-escaper 2.7.1 causes error Adobe Commerce frontend and Admin pages
- 403 errors when accessing Site-Wide Analysis Tool on Adobe Commerce
- Advanced Reporting troubleshooter for Adobe Commerce
- Common PHP Fatal Errors and solutions
- Composer update fail on Adobe Commerce: Incompatible argument type
- Cannot delete the source or change its code
- Adobe Commerce 2.4.2 B2B: email template not updating email
- Manual order export to MOM fails. The Export Order button returns HTTP 404 error
- PWA Studio: browser not trust generated SSL certificate
- Troubleshooting 503 error caused by necessity to change default Varnish settings
- Redirect to parent environment when accessing new Integration environment
- robots.txt gives 404 error Adobe Commerce on cloud infrastructure 2.3.x
- Restricted admin access causing performance issues
- Cron tasks lock tasks from other groups
- Locked fields in Commerce Admin
- Cannot change Search Engine using Commerce Admin (Search Engine menu is inaccessible)
- Installation xdebug maximum function nesting level error
- Unable to save entity Adobe Commerce backend
- PHP version error or 404 error when accessing Adobe Commerce in browser
- Bundle options order is not updated by import
- Adobe Commerce 2.4.0: “Add selections to my cart” does not work
- MBI: Data discrepancies
- Custom server-side scripts not executed in pub media directory
- PHP version readiness check issues
- Cloud site is slow
- Error purging Fastly cache on Cloud (The purge request was not processed successfully)
- Custom SSL certificate expiration information
- Redis troubleshooter on Adobe Commerce
- PWA Studio: Validation errors when running developer mode
- Turn off hourly Amazon emails when using Adobe Commerce
- Invalidated cache causes response time degradation
- Github token issue and Composer key procedures
- Adobe Commerce 2.4.1 issue: unable to change Amazon account in Chrome
- ECE-Tools and patch update errors Adobe Commerce cloud infrastructure 2.2.x., 2.3.x
- Troubleshoot Quick Checkout issues
- PWA Studio: Webpack hangs before beginning compilation
- Install latest patches to fix Adobe Commerce Redis issues
- Resolve an illegal offset error
- GraphQL query to hide categories not work with B2B shared catalog
- Product status incorrect when created programmatically
- Fastly Error: Plugin VCL version is outdated! Please re-Upload
- Adobe Commerce 2.4.0: refresh on Customer’s Activities does not work
- The var/export folder permission issue Adobe Commerce on cloud
- Scheduled Content Staging updates not displayed with stale Fastly cache
- Troubleshoot cron
- Exported products .csv file does not appear
- “Class cannot be saved in the code directory” error
- Checking deployment log if Cloud UI has “log snipped” error
- Download fails because of changes in Composer
- ERROR: Warming up failed on Adobe Commerce on cloud infrastructure
- Cannot clone the Magento GitHub repository
- Live search catalog not synchronized
- PWA Studio: browser cannot resolve the .local.pwadev site
- Google Shopping ads Channel Troubleshooting
- Product Recommendations not shown in Page Builder
- Adobe Commerce Fastly troubleshooter
- High throughput AJAX requests cause poor performance
- PWA Studio: Browser displays “Cannot proxy to” error
- run setup:static-content:deploy deployed_version.txt issue
- Coupon for single use is used multiple times, Adobe Commerce
- Redirect back to the Commerce Admin login form with “Your account is temporarily disabled” error
- Google Analytics gets disabled after deployment
- Troubleshooting MBI account lockout
- Known issues that affect xdebug installation
- Unable to log in to Adobe Commerce support or cloud account
- Conflicting component dependencies
- MBI Service Policies
- New environments placed under production when pushed from Git
- Error after logging in to the Commerce Admin
- Magento Order Management System (OMS) for Adobe Commerce times out
- Drop shipping picks up wrong address
- Error purging cache in Commerce Admin
- Emails not sent when SendGrid credits exceeded on Adobe Commerce
- Adobe Commerce 2.4.1: empty page when dotdigital Page Builder form saved
- Adobe Commerce cloud: reindex is terminated with Killed message
- Upgrade to version 10.0 DHL schema to continue offering DHL shipping
- Adobe Commerce status column missing exported products CSV file
- Cannot access New Relic on Adobe Commerce Cloud account
- Deployment
- Deployment fails: Elasticsearch and Adobe Commerce versions incompatible
- Deployment failed: unable to apply MDVA-43395 patch
- Deployment errors from enabling early-alpha Baler module
- The ‘Current version of RDBMS not supported’ error on deployment
- Deployment fails Fastly module incompatible Adobe Commerce version
- Environment redeployment failed or MySQL server gone away
- Deployment error: SQLSTATE[HY000]
- Deployment issues relating to account permissions and access keys
- Adobe Commerce deployment troubleshooter
- Error during deployment when upgrading to version supporting PHP 8.1
- E: Error verifying routes.yaml error during Staging or Production deploy
- Deployment fails with “Error building project: The build hook failed with status code 1”
- Adobe Commerce on cloud repo could not be accessed: 403 Forbidden or 404 Not Found error when deploying
- Deployment stuck with “Unable to upload the application to the remote cluster” error
- Known issues
- Adobe Commerce 2.4.3-p2 - 2.4.5 security hotfix for CVE-2022-35698
- Empty shopping cart issue when multiple click on checkout from mini cart
- Adobe Commerce 2.4.4: Unable to create partial invoices
- New orders are sent to archive
- Advanced Reporting cron job errors Adobe Commerce
- Remove failed login attempts from the database
- Update Advanced Reporting to run on its own cron group
- Low site and API performance
- Replace depreciated Google Image Charts with Image-Charts
- Advanced search not showing the most relevant results
- Users not able to add product to cart if nothing selected in Allow Countries
- Orders not displayed in the Orders grid in the Admin
- Unable to validate VAT number - Adobe Commerce on cloud infrastructure
- Checkout pages not loading when ad blocker is enabled
- Adobe Commerce Admin URL location disclosed
- Multiple cron jobs scheduled for the same time period
- Configurable product swatches not displayed crossed out when out of stock
- 503 error on store front catalog pages with “Integrity constraint violation” in logs
- More products were deleted than initiated during mass deletion in Admin
- Adobe Commerce on cloud infrastructure v2.3.5 GraphQL caching invalidation not working
- Admin can’t create order/reorder when Braintree payment enabled
- Advanced Reporting 404 error on Magento Commerce
- Adobe Commerce 2.4.0 B2B: wrong purchase order logic when discount expired
- Duplicate entries in the catalogrule table after editing the end date of a schedule update
- Adobe Commerce 2.3.5, 2.3.5-p1 patch: country payment issue
- Adobe Commerce 2.4.0 patch: returns shipping label creation issue
- “500 error” after double-clicking Remove link in shopping cart
- Web API unable to process requests with more than 20 items in array
- Packages downgraded after upgrading from 2.4.4 to 2.4.4-p1
- Catalog pagination doesn’t work with Elasticsearch 6.x
- Security updates available for Adobe Commerce APSB22-12
- 404 Error on store front once catalog price rule schedules update is performed
- Adobe Commerce 2.3.6, 2.4.1 CAPTCHA in checkout not working
- Shipping address not saved post page refresh on checkout
- Import CSV product information for same name product fails
- Order email sent from the server email address
- Advanced Reporting 404 error on split database solution
- Performance issues caused by excessive Ajax requests
- Removing staging update deletes related entity
- Google Analytics is not tracking conversion data
- Adobe Commerce 2.4.0 known issue: integration tests fail
- Wrong date for Special Price
- Adobe Commerce 2.4.1 and 2.3.6 create an account button disabled hotfix
- “Area already set” error when saving theme configuration in Admin
- Adobe Commerce prompts customers log in invalid link
- Shipping labels creation known issue in Adobe Commerce 2.4.0
- B2B: Companies cannot access profile pages on store front
- Elasticsearch
- Elasticsearch issues after Adobe Commerce cloud infrastructure 2.3.1+ upgrade
- ElasticSuite tracking indices causes problems with Elasticsearch
- Elasticsearch in Adobe Commerce troubleshooter
- Ensure Elasticsearch is installed properly
- Elasticsearch 5 is configured, but search page does not load with “Fielddata is disabled…” error
- Elasticsearch Index Status is ‘yellow’ or ‘red’
- Elasticsearch service not running
- MySQL and ElasticSearch show different results
- Help Center Guide
- How-to
- How-to overview
- Restore a DB snapshot from Staging or Production
- MBI Essentials: update payment method or cancel subscription
- MBI Training Video: SQL Report Builder
- Set cache TTL for images and other static content
- Provide discount for first purchase only (no coupons)
- Roll back environment without Cloud snapshot
- Log locations (directories) for Starter plan
- Reduce deployment downtime on Adobe Commerce on cloud infrastructure
- How to add a new country to Adobe Commerce
- Customize design configuration in the Commerce Admin
- Increase disk space for Integration environment on cloud
- Adobe Commerce on cloud infrastructure: CPU allocation calculation
- Update Shared Catalog prices using REST API
- Find large MySQL tables
- Sync data and files Production to Staging or Staging to Integration
- Check disk space using CLI on Adobe Commerce on cloud infrastructure environment
- Reset stuck Adobe Commerce on cloud infrastructure cron jobs manually
- Test Fastly on Production if a Live Site uses the same domain
- Work with refunds and credit memos using Adobe Commerce API
- Static content deployment options to reduce deployment downtime on Cloud
- Identify and measure outages for Adobe Commerce on cloud infrastructure
- Change account owner for New Relic on Cloud
- Change Admin URL on Adobe Commerce on cloud infrastructure
- Enable Elasticsearch on Cloud
- Configure NPM to be able to use PWA Studio
- Rearrange cloud branches on Adobe Commerce
- How to find Adobe Commerce product documentation
- Redirect HTTP to HTTPS for all pages on Adobe Commerce on cloud infrastructure (Force TLS)
- Allocate more space for MySQL in Adobe Commerce on cloud
- Change increment ID for a DB entity (order, invoice, credit memo, etc.) on particular store
- Set up Fastly for Starter plan on Cloud
- MBI Training Video: Cohort Report Builder
- Upgrade MariaDB 10.0 to 10.2 for Adobe Commerce on cloud
- Reset environment on Adobe Commerce on cloud infrastructure
- MBI: Re-authenticating integrations
- Configure Fastly DNS settings on Staging and Production environments
- Log locations (directories) for Pro plan: Integration, Staging, Production
- Adobe Commerce on cloud: check if upsize for host’s instances is needed
- Bootstrap Adobe Commerce 2 in a sandbox script
- MBI Training Video: Filter Sets
- How to profile database queries in Adobe Commerce on cloud infrastructure
- Block malicious traffic for Adobe Commerce on Fastly level
- Create a patch for Adobe Commerce Composer installation from a GitHub commit
- Change Admin password on Adobe Commerce on cloud infrastructure
- How to request temporary Adobe Commerce on cloud infrastructure upsize
- View environment vCPU tier in your cluster on Adobe Commerce
- Adobe Commerce on cloud infrastructure: Check host’s CPU configuration
- Change account owner (access credentials via API tokens) for Fastly on Cloud
- Adobe Commerce on cloud: change authentication keys and redeploy
- How to create a “scrubbed” dump when requested by support agent
- MBI: Creating and editing advanced calculated columns
- Check disk space limit for Adobe Commerce on cloud infrastructure
- SSL (TLS) certificates for Adobe Commerce on cloud infrastructure
- Cannot access the latest Beta version
- Switch the Application mode
- How to log into Fastly account provided with Adobe Commerce on cloud infrastructure
- Display Adobe Commerce error report number instead of Fastly 503 error
- Reset a theme to defaults
- How to apply a composer patch provided by Adobe
- Check logs to troubleshoot 500 and 503 errors on Adobe Commerce
- Create database dump on Adobe Commerce on cloud infrastructure
- Third-party testing tips for Adobe Commerce on cloud infrastructure
- Access the Adobe Commerce Customer Support Guide
- How to subscribe to Adobe Commerce status updates
- Change current Adobe account email address to new address
- Adobe Commerce post-deploy is skipped because deploy was failed error.md
- FAQ
- FAQ overview
- Web Application Firewall (WAF) powered by Fastly: the FAQ
- Depreciation of Core Adobe Commerce Payment Integrations
- Can I install third-party applications on my cloud instance?
- Link Magento.com and accounts.magento.cloud account logins
- Fastly origin cloaking enablement FAQ
- Billing FAQ for Adobe Commerce
- Database auto_increment increment variable set to “3” Adobe Commerce on our cloud pro architecture
- Monitoring fact sheet for Adobe Commerce on cloud pro infrastructure
- Access New Relic services
- Web Content Accessibility for Adobe Commerce
- How many coupons can a customer use in Adobe Commerce?
- Support ticket Contact Reason descriptions
- Partner Adobe Commerce on cloud infrastructure sandbox requests
- Google Shopping ads Channel FAQs
- Adobe Commerce GDPR resources
- Base price change affect on shared catalog price
- Two-Factor Authentication in Admin Panel on Adobe Commerce FAQ
- Adobe Commerce support tools at a glance
- Backup (snapshot) on Cloud: FAQ
- FAQ for New Adobe Commerce Release Strategy, Updated Lifecycle Policy, and Extended Support
- Can I schedule Content Staging updates for prices in a shared catalog?
- Adobe Commerce Security Scan Tool FAQ
- Adobe Commerce Software End of Support FAQ
- Do I need Fastly for a Headless Adobe Commerce site?
How to find Adobe Commerce product documentation
Magento Support Documentation
The Adobe Commerce support knowledge base provides troubleshooting solutions for fixing and avoiding known Adobe Commerce products issues, supplied by the Adobe Commerce support team.
There are also separate troubleshooting resources for:
- Adobe Commerce learning: https://learning.adobe.com/products-resources/contact-us.html
- Solution Partners: https://solutionpartners.adobe.com/
- Tech Partners: https://partners.adobe.com/exchangeprogram/experiencecloud.html
- Commerce Marketplace: https://marketplacesupport.magento.com/hc/en-us
If you are looking for technical or end-user documentation, please use one of the following links:
End-user and technical documentation
| Product | Website |
| Adobe Commerce on-premises and Adobe Commerce on cloud infrastructure |
Developer (technical) documentation: |
|
Merchant (end-user) documentation: |
|
|
Magento Open Source
|
Merchant (end-user) documentation: |
|
B2B for Adobe Commerce
|
Merchant (end-user) documentation: https://docs.magento.com/m2/b2b/user_guide/getting-started.html |
| Magento Order Management System (OMS) for Adobe Commerce |
Merchant (end-user) and developer (technical) documentation: |
| Progressive Web App (PWA Studio) |
Developer (technical) documentation: |
| Magento Business Intelligence (MBI) |
Merchant (end-user) documentation: |
| Commerce Marketplace |
Merchant (end-user) and developer (technical) documentation: https://docs.magento.com/marketplace/user_guide/getting-started.html |
Blogs and communications
- Magento security center (security updates and patches): https://magento.com/security/news
- Magento Community Developer Blog (how to’s, best practices and technical news from the community): https://community.magento.com/t5/Magento-DevBlog/bg-p/devblog
- Magento Blog (high level e-commerce):https://magento.com/blog
Business.Adobe.com resources
Resources
Adobe Account
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