Change current Adobe account email address

This article explains how to change the current email address registered in the Adobe account to a new address currently not registered in the Adobe account or the Magento account.

Affected products and versions

• Adobe Commerce (all deployment methods and versions)

Prerequisites

The owner of the new email address must have access to the current email address.

If you do not have access to the current email address, set up email forwarding from the current owner’s email to a new email using the company mail server configuration.

Steps to change the email address

Follow these steps to change the email address:

1. Reset the password used with the old email address. Follow the instructions given in Reset forgotten password in Adobe helpx.
2. The password reset link is sent to the current owner’s mailbox with instructions.
3. Navigate to the Adobe account page to log in with the new email and set up the password.