enterprise_rma Table

Last update: 2023-07-24
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Each row in the enterprise_rma table (often called magento_rma in Adobe Commerce 2.x, but the name can be customized) contains information about a specific return request.


This table only comes standard with your Adobe Commerce account if you are an Enterprise Edition or Enterprise Cloud Edition customer.

Common Native Columns

Column Name Description
entity\_id Unique identifier for the table. Each entity\_id represents a return request.
date\_requested The date that the return was requested.
status The status of the return. Values include ‘received’, ‘pending’, ‘authorized’, among others.
order\_id Foreign key associated with the sales\_flat\_order table.
customer\_id Foreign key associated with the customer\_entity table.

Common Calculated Columns

Column Name Description
Order's created\_at This is the date of the original order. This can be used to obtain the time between order and return request.
Customer's order number This is the customer’s order number associated with the original order.
Seconds between order's created\_at and return's date\_requested The number of seconds from the order date to the return request.
Return's total value This is the total monetary amount that is returned. This is the sum of each return item’s individual return amount.

Common Metrics

Metric Name Description Construction
Number of returns The number of returns requested. Operation column: entity id
Operation: Count
Timestamp Column: date requested
Total returned amount The total monetary amount returned. Operation Column: Return's total value
Operation: Sum
Timestamp Column: date requested
Average returned amount The average monetary amount returned. Operation`` Column: Return's total value
Operation: Average
Timestamp Column: date requested
Average time to return The average time from order to return. Operation Column: Seconds between order’s created at and return’s date requested
Operation: Average
Timestamp Column: date requested

Connections to Other Tables


  • Create joined columns to segment and filter by order-level attributes on the enterprise_rma table via the following join:
    • Commerce 1.x: enterprise_rma.order_id (many) => sales_flat_order.entity_id (one)
    • Commerce 2.x: magento_rma.order_id (many) => sales_order.entity_id (one)


  • Create many-to-one columns such as Return's total value on the enterprise_rma table via the following join:
    • Commerce 1.x: enterprise_rma_item_entity.rma_entity_id (many) => enterprise_rma.entity_id (one)
    • Commerce 2.x: magento_rma_item_entity.rma_entity_id  (many) => magento_rma.entity_id (one)

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